Assistant Housekeeping Manager

1 month ago

Cape Town, South Africa AccorHotel Full time
Job Description

Scope of Position:

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts, is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping- and Training Manager, will inspire your team – not only to ensure exceptional guest rooms, public areas, and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities:

  • Taking leadership responsibilities in the absence of Executive Housekeeper- and Assistant Housekeeping Manager.
  • Consistently offer professional, friendly, and engaging service.
  • Manage the quality and standards of rooms and public areas.
  • Responsible to manage the quality of skills per staff member.
  • Manage the housekeeping department’s training requirements.
  • Responsible to do the HSK induction for all new staff and trainees.
  • Assist Talent & Culture with Induction Talks
  • Supervise the day-to-day operation of the department to ensure service standards are followed and maintained.
  • Ensure all standard changes are communicated effectively throughout the department.
  • Ensure your availability for the need of your expertise in other departments.
  • Ensure Training manuals are up to date and easily accessible.
  • Ensure that all daily reports are given to room attendants and standards and quality are briefed.
  • Ensure that room quality checks are done daily.
  • Ensure that staff quality checks are done daily.
  • Motivate good relationships amongst employees.
  • Ensure that the grooming of staff is maintained.
  • All delegated tasks must be completed effectively.
  • Ensure that staff have the correct equipment and chemicals to do the job effectively.
  • Ensure all trainees have an induction HSK schedule.
  • Ensure that all staff coming for HSK induction are groomed in the essence of HSK.
  • Ensure minimal knowledge of several committees (Forums) of the company.
  • Effectively implement roadshow for new products when required.
  • Ensure that CG training calendar is adhered to by Admin PA and PA Supervisor. 
  • To ensure effectiveness in training timelines.
  • To ensure the room’s quality is maintained.
  • Monitor labour costs while ensuring effective scheduling and department productivity.
  • Address guest concerns and react quickly; logging and notifying proper departments as required.
  • Manage the departmental budget in responsible manner.
  • Ensure effective communication, including coaching and performance management.
  • Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
  • Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.
  • Attend regularly scheduled departmental meetings.
  • Follow departmental policies and procedures.
  • Follow all safety and sanitation policies.
  • Participate in the Duty Manager program.
  • Provide excellent service ensuring the smooth running in operations.
  • Be proactive in all HSK outlets training needs.
  • Have effective communication with other departments.
  • Ensure that the department adheres to LHW/Mystery guests standards etc.

Qualifications

  • Grade 12 or equivalent.
  • A Hospitality Management qualification is a strong recommendation.
  • Experience in Housekeeping, hospitality.
  • 5 Years Training and Leadership Position.
  • Proficiency in English (Verbal, Written, Reading).
  • Superior Customer Service Above average problem-solving skills.
  • Be able to communicate at all levels of the organization.
  • Well-developed supervisory skills.
  • Leadership Pipeline
  • Coaching
  • Teaching
  • Butler Training


Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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