Assistant Executive Housekeeper

1 week ago

Cape Town, South Africa Newmark Hotels Full time

**PURPOSE**

The purpose of this role is to assist the Executive Housekeeper in directing the daily operations of the housekeeping, laundry, public areas and supervising all housekeeping staff and ensuring a high level of service is provided.

**DUTIES & RESPONSIBILITES**
- Assign daily tasks to all housekeeping staff and conduct daily briefings.
- To motivate and retain staff, provide leadership support and is readily accessible to staff.
- Inspects hotel rooms, public areas and back of house areas to ensure hotel areas are always clean and well-maintained and participates in Hotel Walkthroughs to ensure the condition of all hotel areas are to Rockefeller standards.
- Maintain clear and efficient communication and coordination with Front Office and all other departments within the Hotel.
- Review and monitor occupancies daily to ensure enough coverage in all areas of the department.
- Refer and follow up on all maintenance issues, assist in scheduling preventative maintenance is hotel rooms and public areas.
- Respond to and follow up on all guest requests, concerns and issues to the guest satisfaction.
- Check VIP arrival and inhouse guest rooms and do checks on supervisors.
- Monitor and check inventory and ensure enough stock is on hand and ordered.
- Co-ordinate with outside laundry company to ensure that room linen and guest laundry are correctly processed and returned timeously.
- Supports the requests of tenants and provides support to the residences on an as-need basis.
- Assist in annual review and creation of Housekeeping budgets in accordance with hotel business plans and objectives and ensures the monthly and annual expense targets are met in line with forecasted revenues.
- Assist in developing and implementing Housekeeping systems and procedures.
- Assist in interviewing developing, motivating, supervising, and coaching department employees in maintaining a culture in compliance with mission, vision, values and cores principles of Newmark Hotels.
- Acting in absence of Executive Housekeeper.

**SKILLS & KNOWLEDGE**
- Minimum 2 years’ Housekeeping Manager experience
- Proficient on Opera, and Office 365
- Excellent understanding of financial reporting and budgeting
- Must be able to collaborate with the team, as well as independently
- Eye for detail
- Self-motivated, innovative, problem solver & strong negotiator
- Excellent communication and interpersonal skills
- Analytical acumen
- Ability to work in a pressurized environment
- Great planning skills and organisation abilities

**Job Types**: Permanent, Full-time

**Experience**:

- Housekeeping Manager at a hotel: 2 years (required)

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