Customer Success Consultant
2 months ago
About the Role
We are seeking a motivated and experienced Customer Success Consultant for one of our esteemed Clients. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs.
Responsibilities
• Onboarding Customers: Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products/services.
• Managing Relationships: Build and maintain long-lasting relationships with customers by understanding their goals and providing tailored solutions.
• Supporting Customers: Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to their issues.
• Training of Products: Conduct telephonic, remote and occasional on-site training sessions and workshops to educate customers.
• Advocating for Customers: Serve as the voice of the customer within the company, providing feedback to internal teams to improve products and services.
• Monitoring Performance: Track customer success metrics and analyze data to identify areas for improvement and ensure customer satisfaction.
• Implementing Products: This involves deploying and integrating a product into a client’s environment, ensuring it functions as intended and meets user needs.
Requirements
• Have proven experience in a customer success, account management, or related role.
• Have good knowledge of MS Office and Windows.
• Have excellent verbal and written communication and interpersonal skills.
• Have some legal background
• Have excellent problem-solving abilities and a proactive approach to customer engagement.
• Have the ability to work independently and as part of a team.
• Be familiar with CRM software and customer success tools.
• Have a valid drivers license as visitations to customers site may be required occasionally
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career.
These are some of the benefits we are delighted to offer:
• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave
-
Customer Success Consultant
5 months ago
Johannesburg South, South Africa Rise Recruiting Agency Full timeOur client, a dynamic Business Information Systems Consulting firm based in JHB is looking for a knowledgeable and experienced Customer Success Consultant. You will be responsible for delivering comprehensive training and consultancy services, creating user manuals and other training materials, and managing client relationships to ensure customer...
-
Customer Success Consultant
6 months ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: About TransUnion: TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®. TransUnion is...
-
Customer Success Consultant
6 months ago
Johannesburg, South Africa Vulcan Recruit Full time**Position**: Customer Success Consultant (Fintech Industry) **Location**: Gauteng/Bedfordview **Salary**: R15 000 - R20 000 (Depending on experience) **Benefits**: Medical Aid & Provident Fund **About Our Client**: Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work...
-
Customer Success Consultant
5 months ago
Johannesburg, South Africa Inoxico Full timeSEEKING**:Customer Success Consultant** FOR: Full-Time Position MISSION STATEMENT: Inoxico is emerging as a leading provider of data on companies in Africa. Our customers primarily use this data to assess credit risks with their trade partners or to check if their suppliers are above board. In this exciting data space our researchers, analysts, and...
-
Customer Success Consultant
6 months ago
Johannesburg, South Africa PRR Recruitment Services Full timeCustomer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...
-
Customer Success Consultant
5 months ago
Johannesburg, South Africa PRR Recruitment Services Full time**Customer Success Consultant needed Implementation - Hybird - Rneg** 2 years of experience in Technology Consulting and or Training Role Understanding HR Tech and Related technologies Excellent communication skills Degree or diploma is essential Stable track record with implementations. Deliver high Quality training services to clients in the...
-
Customer Success Advocate
5 months ago
Johannesburg, South Africa SUMMIT Africa Recruitment Full timeOur client, a homegrown South African fintech company is looking for a Customer Success Advocate to join their dynamic team in Johannesburg. **Requirements;** - 2-5 Years of experience as a Sales Consultant/Customer Success Consultant, Marketing consultant - Fintech experience is preferabl - Strong business acumen skill - Experience with the Payment...
-
Customer Success Specialist
2 months ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeCustomer Success Consultant OpportunityWe are seeking a highly skilled Customer Success Consultant to join our team at PRR Recruitment Services.Key Responsibilities:Deliver high-quality training services to clients in the implementation, integration, and usage of HR Recruitment software.Consult with clients to identify their needs, requirements, and goals...
-
Customer Success Consultant, Experience Team,
5 months ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: As a Customer Success Experience Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing...
-
Customer Success Executive
5 months ago
Johannesburg, South Africa Cisco Systems Full timeThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...
-
Customer Success Manager
5 months ago
Johannesburg, South Africa Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Director
4 weeks ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeDrive Customer Success at ClickatellWe are seeking a highly skilled Director of Customer Success to join our team at Clickatell. As a key member of our organization, you will be responsible for driving strategic initiatives and process optimization to enhance customer satisfaction and retention across Enterprise accounts.Key Responsibilities:Collaborate...
-
Customer Success Director
3 weeks ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeAbout This RoleWe're looking for a talented Customer Success Director to drive strategic initiatives and process optimization for our Enterprise accounts. As a key member of our team, you'll collaborate with cross-functional teams to ensure our solutions meet and exceed customer expectations.ResponsibilitiesWork closely with Product Management, Software...
-
Customer Success Advisor
5 months ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeHappy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities. The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer. Customers Success will manage...
-
Customer Success Advocate
1 month ago
Johannesburg, Gauteng, South Africa MillennialNxt Pty Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Advocate to join our team at MillennialNxt Pty Ltd. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services.Key Responsibilities:Onboard new customers through a smooth transition and successful...
-
Director: Customer Success
6 months ago
Johannesburg, South Africa Clickcatell Full timeWe Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have...
-
Customer Success Strategist
6 days ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeRole OverviewWe Are Setting The Pace At Clickatell, a world-class Chat Commerce company ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. This role is pivotal in driving strategic initiatives & process optimization to enhance customer satisfaction and retention across Enterprise...
-
Customer Success Manager
5 months ago
Johannesburg, South Africa SurTech Full time**Diligent Boards - Customer Success Manager** **Job Title and Overview** The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive...
-
Client Success Manager
5 months ago
Johannesburg, South Africa MPRTC Full timeAs the Client Success Manager / Customer Service Consultant, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with the company's services and products. You will be required to lead a team of customer service representatives and provide strategic direction to ensure customer success and...
-
Customer Success Operations
5 months ago
Johannesburg, South Africa The Super Staffers Full time**Customer Success Operations** **Location: Parktown, Johannesburg** **Working Hours: Monday to Friday 9:00am - 17:00pm** **Salary: R13k - R16k Per Month Depending on experience** **Added Values**: - Additional leave days (± 20 days) - Upskilling courses - Monthly team lunches - No dress code **Company Overview**: Our client is a corporate...