Customer Success Consultant

4 weeks ago

Johannesburg, South Africa Vulcan Recruit Full time

**Position**: Customer Success Consultant (Fintech Industry)

**Location**: Gauteng/Bedfordview

**Salary**: R15 000 - R20 000 (Depending on experience)

**Benefits**: Medical Aid & Provident Fund

**About Our Client**:
Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work environment is recognized for its solution-driven approach, characterized by high-speed agility and adherence to exceptionally high standards.

**Position Overview**:
Our client is looking for a vibrant, dynamic and energetic person with a passion for customer service to assist them in building world class customer relationships with their existing and prospective customers.

**Position Requirements**:

- Minimum of Grade 12, a certificate or diploma in customer care or CRM systems would be advantageous.
- Customer Service Experience of at least 2 years.
- A high level of numeracy and computer literacy skills in MS Office.
- Must be willing to work every second weekend.
- Own/Reliable transport and being bale to travel from time to time.
- Ability to converse in multiple languages.

**Responsibilities**:

- The most important function of the customer service consultant will be to delight our customers with first call resolution support and assistance whilst maintaining excellent relationships.
- Accurately logging calls with detailed information on our customer business system.
- Act as the liaison between the customer and the business.
- Represent the customer to the rest of the business by becoming the customers advocate.
- Effectively communicate both orally and written.
- Ensure escalations processes are enforced and maintained effectively.
- Being proactive with own development and company knowledge using available learning resources on a daily basis.
- Retain ownership of and manage customer queries within appropriate turnaround times.
- Providing administrative support to the business development executives and dealing with internal & external customers on any business related queries.
- Identify the need for upselling & cross-selling.

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