Customer Success Consultant

4 days ago

Johannesburg South, South Africa Rise Recruiting Agency Full time

Our client, a dynamic Business Information Systems Consulting firm based in JHB is looking for a knowledgeable and experienced Customer Success Consultant.

You will be responsible for delivering comprehensive training and consultancy services, creating user manuals and other training materials, and managing client relationships to ensure customer satisfaction and retention.

**Key Responsibilities**:

- Deliver high quality training services to clients in the implementation, integration, and usage of our HR Recruitment Software.
- Consult with clients to identify their needs, requirements, and goals for the software.
- Develop and maintain user manuals, training materials, and other documentation to support the training and implementation process.
- Manage client relationships to ensure customer satisfaction and retention.
- Conduct needs assessments and gap analyses to determine training needs.
- Provide ongoing support and guidance to clients on software usage and best practices.
- Identify opportunities for improvement in the software and make recommendations to the development team.
- Stay up-to-date with the latest HR recruitment software trends, developments, and best practices.

**Requirements**:
Skills and Qualifications:

- At least 2 years of experience in technology consulting and/or training role
- Good knowledge and experience with HR tech and/or related technologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to develop training materials, manuals, and documentation.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects and prioritise workloads.
- Proven track record of successful client relationships and project delivery.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in providing expert-level training and consulting services in the implementation, integration, and usage of our HR recruitment software?
- Do you have a Good knowledge and experience with HR tech and/or related technologies?
- Do you have Proven track record of successful client relationships and project delivery?
- Do you at least have 2 years of experience in technology consulting and/or training role?
- Do you have an ability to develop training materials, manuals, and documentation?

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