Retentions Team Lead

7 months ago


Germiston, South Africa People Dimension Full time

Duties & Responsibilities

Job Overview

  • Setting out targets and assigning clients to team at the beginning of the day.
  • Training of new team members.
  • Daily and monthly statistics.
  • Providing monthly KPI feedback and providing the necessary training, guidance and motivation to all staff and underperformers where necessary.

 

Responsibilities and duties

  • Set out targets for each employee and allocate them their clients on a daily basis.
  • Send monthly statistics to Manager at the end of each month (Monthly cancellations, net fall off, lapse ratios, etc.)
  • Speak to clients regarding issues that are brought to the Ombudsman’s office.
  • Performing audits of sales calls when needed.
  • Acting as the link between HR, other departments, and Retentions.
  • Training of new consultants joining the team as well as refresher and requested training on products, scripts, and systems as and when needed.
  • Training bottom performers when the need arises.
  • Carrying out the monthly performance management (KPI) process to rate each employee’s performance and providing feedback to employees of their strengths and development areas on a monthly basis.
  • Assisting with and resolving all QA issues.
  • Guiding and assisting team members with live Retentions calls.
  • Responsible for daily stats sent out at 11am, 3pm and 5pm and close off reports.
  • Present at production conference to Management and present in Managers Conference when required.
  • Assist with interviews for new hires upon request.
  • Respond timeously to all mails directed to you, and if unable to assist you are responsible to ensure it is escalated to management in due time.
  • Responsible for planning work rosters and being staffed correctly for all Retentions shifts, keeping in mind the needs due to product and language specifications.
  • Responsible for tracking and liaising with HR regarding employees’ basic salaries, bonuses and commission.
  • Accountable for staff absenteeism and general adherence to the company’s Code of Conduct.
  • Responsible for tracking and liaising with HR regarding the issuing of warnings.
  • Daily motivation and general inspirational meetings with team to ensure morale is always in line with B-Sure’s culture.
  • Providing constant guidance to staff, especially underperformers, to increase morale.
  • Compulsory attendance to all Company related events.

Monthly ILD bookings and distribution to team

Desired Experience & Qualification

Key Competencies

  • Flexibility and Adaptability: Adapts to change, handles pressures and adjusts plans to meet changing needs.
  • Communication Skills: written and verbal: the capacity to clearly present information.
  • Managing Self and Others: Capacity to plan, organise and control both own and others’ working environment by setting appropriate priorities and achieving set objectives within a given time frame.
  • Taking Action: Capable of recognising the need for action, considering possible risks and taking responsibility for results.
  • Decision Making: Capable for making decisions timeously and taking responsibility for the consequences.
  • Performance Driven: Ability to be motivated to take action, seize opportunities and pursue goals.
  • Multitasking Ability: Judge different work activities and shift attention from one task to another. Ideally, one needs to be able to meet the demands of several different tasks/stakeholders without dropping the ball.

Package & Remuneration

R 20 000 - R 30 000 CTC pm.


  • Retention Team Lead

    1 month ago


    Germiston, Gauteng, South Africa People Dimension Full time

    Job OverviewWe are seeking a highly motivated and experienced Retention Team Lead to join our team at People Dimension. As a key member of our team, you will play a vital role in driving business growth through effective retention strategies.Key ResponsibilitiesTarget Setting and Client Allocation: Set clear targets for the team, allocate clients...


  • Germiston, Gauteng, South Africa Dante Personnel Full time

    The Operations Team Lead is a senior management position at Dante Personnel, responsible for overseeing daily manufacturing and logistics operations to achieve optimal efficiency. The ideal candidate will have a strong background in operations management, with 5-7 years of experience in manufacturing or distribution.This role involves managing financial...

  • New Business Team Lead

    7 months ago


    Germiston, South Africa People Dimension Full time

    Duties & ResponsibilitiesJob Overview:You have had to put in the hard work, written the sales, made the money and have decided that you are now ready for the next step in your career. This means that you have made it to the role of Team Lead. So, what does it really entail? Well among many other things, a Team Lead is the first step in anyone’s leadership...


  • Germiston, South Africa CHC Consulting Full time

    Customise and implement the recruitment strategy that will ensure the attraction, retention and development of talent. - Custodianship for all policies, procedures and practices related to recruitment in the Company and the compliance to such policies - Ensure alignment with the BBBEE targets of Company and to advise and inform business decisions related to...

  • Operations Manager

    4 weeks ago


    Germiston, Gauteng, South Africa Cre8work Full time

    About Cre8work:">Cre8work is a dynamic organization that values efficiency, quality, and teamwork.Job Summary:">We are seeking an experienced Operations Manager to lead our receiving team.Responsibilities:">Team Leadership: Oversee the receiving team to ensure seamless execution of tasks, maintaining high standards of productivity and safety.Inventory...


  • Germiston, Gauteng, South Africa Select Motor Recruitment Full time

    Job DescriptionThis is a challenging opportunity to lead the sales team in our commercial vehicle parts department.


  • Germiston, Gauteng, South Africa Select Motor Recruitment Full time

    We are seeking an experienced Automotive Parts Sales Team Lead to join our team at Select Motor Recruitment.Job OverviewThe successful candidate will be responsible for leading our Commercial Vehicle Parts Sales Team, ensuring exceptional customer satisfaction and maximizing sales revenue.Key ResponsibilitiesSell parts to repair defects and meet customer...


  • Germiston, Gauteng, South Africa Select Motor Recruitment Full time

    We are seeking an experienced Commercial Vehicle Parts Sales Team Lead to join our team at Select Motor Recruitment. This is a critical role that requires a strong understanding of the automotive industry, excellent sales and leadership skills, and the ability to work effectively with customers and colleagues.Key Responsibilities:Sell commercial vehicle...


  • Germiston, South Africa Jobted ZA C2 Full time

    Key Responsibilities: - Lead and manage the night shift team to meet production targets and maintain quality standards. - Coordinate daily workflow, ensuring compliance with safety and operational procedures. - Provide training, guidance, and mentorship to team members. - Monitor equipment performance, troubleshooting issues, and coordinating maintenance as...


  • Germiston, Gauteng, South Africa SiG Labour Corporate Full time

    Job OverviewWe are seeking a highly skilled F & I Manager to join our team at SiG Labour Corporate.About the RoleThis is an exciting opportunity for an experienced professional to lead our finance and insurance operations, focusing on building strong relationships with key stakeholders, delivering exceptional customer service, and driving business...


  • Germiston, South Africa Cre8work! Full time

    Key Responsibilities:Lead and manage the night shift team to meet production targets and maintain quality standards.Coordinate daily workflow, ensuring compliance with safety and operational procedures.Provide training, guidance, and mentorship to team members.Monitor equipment performance, troubleshooting issues, and coordinating maintenance as...


  • Germiston, South Africa Cre8work Full time

    Key Responsibilities:Lead and manage the night shift team to meet production targets and maintain quality standards.Coordinate daily workflow, ensuring compliance with safety and operational procedures.Provide training, guidance, and mentorship to team members.Monitor equipment performance, troubleshooting issues, and coordinating maintenance as...


  • Germiston, South Africa Cre8work Full time

    Key Responsibilities: Lead and manage the night shift team to meet production targets and maintain quality standards. Coordinate daily workflow, ensuring compliance with safety and operational procedures. Provide training, guidance, and mentorship to team members. Monitor equipment performance, troubleshooting issues, and coordinating maintenance as needed....

  • Sales Team Member

    4 weeks ago


    Germiston, Gauteng, South Africa Time Personnel Full time

    Company OverviewTime Personnel is a leading recruitment agency dedicated to connecting professionals with exciting job opportunities.SalaryR15,000 - R16,000 basic plus commission, dependent on experience. This competitive salary package offers a lucrative opportunity for skilled sales representatives to earn a significant income.Job DescriptionWe are seeking...

  • Production Team Leader

    6 months ago


    Germiston, South Africa Cockatiel Full time

    We are looking for Product Team Leader, who will ensure manufacture of high-quality products, effectively, supervising work on the shopfloor, ensure the good functioning of the production process with respect to production output, quality, daily planning, plant safety and environmental performance. **Duties**: - Follow the company’s health and safety...


  • Germiston, Gauteng, South Africa Shell Full time

    Job Title: Refinery Optimization LeadAbout the RoleWe are seeking an experienced Refinery Optimization Lead to join our team at Shell Sarnia Refinery. As a key member of our leadership team, you will be responsible for managing hydrocarbon planning and scheduling activities, ensuring optimal refinery production plans, and driving integrated profitability,...


  • Germiston, Gauteng, South Africa People Dimension Full time

    Job Overview:You are a seasoned professional looking for the next challenge in your career. As a Team Lead, you will be responsible for driving the sales team to achieve targets and results. This role requires strong leadership skills, the ability to motivate and support team members, and a focus on dealer book management.Key Responsibilities:Culture: Drive...


  • Germiston, Gauteng, South Africa Dante Personnel Full time

    Job Summary:We are seeking an experienced Manufacturing Operations Lead to join our team at Dante Personnel. This is a challenging and rewarding role that requires a unique blend of leadership, operational management, and business acumen.

  • Customer Support Agent

    6 months ago


    Germiston, South Africa Signa Group Full time

    **JOB PURPOSE** As a customer support agent, you will be the first point of contact for SupplierRate customers seeking assistance regarding Supplier Rate’s products and services. The key objective of this role is to resolve customer queries efficiently and effectively, with professionalism, document pain points for sharing with internal teams, foster good...


  • Germiston, Gauteng, South Africa Advius (Pty) Ltd Full time

    Job OverviewWe are seeking an experienced Floor Supervisor to lead our daily operations at Advius (Pty) Ltd, a leading waste management company. This role requires strong leadership skills, knowledge of waste processing, and a commitment to health, safety, and environmental standards.The ideal candidate will have 2-3 years' supervisory experience in waste...