Retention Team Lead

2 weeks ago


Germiston, Gauteng, South Africa People Dimension Full time
Job Overview

We are seeking a highly motivated and experienced Retention Team Lead to join our team at People Dimension. As a key member of our team, you will play a vital role in driving business growth through effective retention strategies.

Key Responsibilities
  • Target Setting and Client Allocation: Set clear targets for the team, allocate clients effectively, and monitor progress to ensure optimal results.
  • Training and Development: Provide comprehensive training to new team members, enhance their skills, and foster a culture of continuous learning.
  • Performance Management: Conduct monthly performance reviews, identify areas for improvement, and develop tailored plans to boost employee performance.
  • Statistical Analysis: Compile and analyze daily/monthly statistics, providing actionable insights to inform business decisions.
  • Client Communication: Handle client queries, resolve issues efficiently, and maintain positive relationships with clients.
  • Audit and Quality Assurance: Conduct regular audits, identify areas for improvement, and implement corrective measures to ensure high-quality service delivery.
  • Team Leadership: Foster a collaborative environment, provide guidance and support to team members, and promote a culture of open communication.
  • Reporting and Presentations: Prepare and present reports, provide updates to management, and contribute to production conferences.
Requirements

To succeed in this role, you will need:

  • Strong Leadership Skills: Proven ability to lead and motivate teams, drive results, and foster a culture of excellence.
  • Excellent Communication Skills: Effective written and verbal communication, with the ability to present complex information in a clear and concise manner.
  • Analytical and Problem-Solving Skills: Strong analytical skills, with the ability to identify areas for improvement and develop solutions to drive business growth.
  • Time Management and Organization: Proven ability to prioritize tasks, manage time effectively, and meet deadlines.
Benefits and Salary

We offer a competitive salary package, including:

  • CTC R 20,000 - R 30,000 per month: A comprehensive salary range that reflects your skills, experience, and contributions to our organization.

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