Incident Manager German Speaker

2 days ago


Cape Town, South Africa Surgo PTY Ltd Full time

As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution. You will utilize your technical knowledge and ITIL foundation to handle incidents with precision and reliability, maintaining high standards of customer service.

Key Responsibilities:

  • Oversee and manage the incident lifecycle from detection to resolution.
  • Ensure timely and effective communication with stakeholders regarding incident status.
  • Utilize ITIL principles to handle incidents according to established procedures.
  • Apply basic technical understanding of IT and networking to support incident resolution.
  • Demonstrate confident and competent behavior when interacting with customers, particularly via phone.
  • Manage stress effectively and maintain a proactive approach to incident management.
  • Ensure precision and reliability in all aspects of incident handling.

Qualifications:

  • 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
  • ITIL Foundation certification is required.
  • Basic technical understanding of IT and networking.
  • Proficient in German and English at a C1 level.
  • Demonstrated confident and competent behavior, particularly in phone communication.
  • High stress tolerance, proactive attitude, and precision in work.

What We Offer:

  • Competitive salary and benefits package.
  • Professional development opportunities.
  • A collaborative and supportive work environment.


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job Title: German Customer Service AssociateAt Surgo PTY Ltd, we are seeking a highly skilled German Customer Service Associate to join our team. As an Incident Lifecycle Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution.Key Responsibilities:Oversee and manage the incident lifecycle...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job Title: German Customer Service AssociateAt Surgo PTY Ltd, we are seeking a highly skilled German Customer Service Associate to join our team. As an Incident Lifecycle Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution.Key Responsibilities:Oversee and manage the incident lifecycle...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Technical Support Role for German SpeakerWe are seeking a skilled German IT Support Specialist to join our team in Cape Town, South Africa. As a Technical Support Analyst, you will provide top-notch technical assistance to our clients, utilizing your fluency in German and English.Key Responsibilities:Offer remote support to customers, troubleshooting...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Incident Manager German SpeakerAt Surgo PTY Ltd, we are seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution.Key Responsibilities:Oversee and manage the incident lifecycle from detection to resolution, ensuring...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Incident Manager German SpeakerAs a key member of our team at Surgo PTY Ltd, you will play a crucial role in ensuring the smooth operation of our IT services. Your primary responsibility will be to manage the entire lifecycle of IT incidents from initial report through to resolution.Key Responsibilities:Oversee and manage the incident lifecycle from...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job Title: Order Management Specialist German SpeakerAs a key member of our team at Surgo PTY Ltd, you will play a crucial role in managing customer orders from initiation to fulfillment. Your technical skills and service management knowledge will be essential in ensuring efficient and accurate order handling.Key Responsibilities:Oversee and manage customer...


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job Title: Order Management Specialist German SpeakerAs a key member of our team, you will be responsible for managing the end-to-end process of customer orders, leveraging your technical skills and service management knowledge to ensure efficient and accurate order handling.Key Responsibilities:Oversee and manage customer orders from initiation to...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Hello to the German-speaking community in South Africa!We are ABC Worldwide, the leading recruitment agency in South Africa for placing foreign language candidates into various professions.Our clients are looking for talented German speakers, and we have a vast database of candidates to choose from.We are constantly receiving new job openings and need more...


  • Cape Town, South Africa PartnerHero Full time

    **Role Details** **Contract Duration**: Full-time **Training Schedule**: Thursday - Friday, 8:00 am - 5:00 pm GMT+2 | Sunday / Monday off **Work Schedule**:Monday - Friday, 8:00 am -5:00 pm GMT+2 | Saturday / Sunday off **Work Type and Location**: South Africa - Cape Town **Expected Start Date**: ASAP **About This Role** We're looking for a Frontline...


  • Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    **MUST SPEAK GERMAN AND ENGLISH FLUENTLY** **DO NOT APPLY IF YOU DONT SPEAK GERMAN** We are currently looking for German speakers to fulfil the position of Assistance Coordinator Coordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations. Work closely with medical professionals...


  • Cape Town, South Africa Jai Search Consultancy Full time

    : - German speaker (read, speak and write) - Matric or higher - R27 500 - Mon - Friday (08h00-17h00) - BPO - Woodstock, (hybrid) **Job Type**: Permanent Pay: R25 000,00 - R27 500,00 per month

  • German Speakers

    4 months ago


    Cape Town, South Africa Rankcom Full time

    We are hiring Lead Generators to join the fastest growing technology demand generation agency! The Lead Generator’s sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. **Requirements**: - Must be a South African Citizen - Fluent in German and English - Experience in...

  • German Claims Handler

    4 weeks ago


    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    JOB SPEC - German & English Claims Handler We are currently looking for German speakers to fulfill the position of Claims Handler Start date: 1 May 2024 The Company is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our current staff members in Cape...


  • Cape Town, South Africa 247 Recruitment Advice (ta Evolution Recruitment) Full time

    Our client is an international concern providing claims assistance to European medical insurance companies from their African head office in **Cape Town**. The company seeks to grow their Cape Town team through the appointment of **German native speakers **in the role of Assistance Medical Co-ordinator. The primary responsibilities of the Co-ordinator is to...


  • Cape Town, South Africa Isilumko Staffing Full time

    URGENT: Language Consultant in Cape Town German speakers. - Must speak English - Must have Matric - Must have a clear ITC and no criminal record - Must have a work permit valid for 2 years - Must have an ID book Subject: (The language that you speak) **Salary**: R23 000,00 per month


  • Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    We are currently looking for German speakers to fulfil the position of Assistance Coordinator Coordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations. Work closely with medical professionals internally and externally. **Job Requirements**: German speaker with full professional fluency,...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Customer Service Representative - German SpeakerABC Worldwide is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a German speaker, you will be responsible for providing exceptional service to our international clientele via telephone and email.Key Responsibilities:Respond to customer...