Order Management Specialist German Speaker

1 day ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: Order Management Specialist German Speaker

As a key member of our team at Surgo PTY Ltd, you will play a crucial role in managing customer orders from initiation to fulfillment. Your technical skills and service management knowledge will be essential in ensuring efficient and accurate order handling.

Key Responsibilities:
  • Oversee and manage customer orders, applying service management principles to ensure high-quality service delivery.
  • Utilize technical skills to support product development and address order-related technical issues.
  • Communicate effectively with customers, providing timely updates and resolving any issues.
  • Demonstrate strong customer orientation and multitasking abilities.
  • Manage time efficiently to handle multiple tasks and ensure results are achieved.
Qualifications:
  • 1-2 years of experience in service management or a similar IT role.
  • At least 1 year of technical experience related to product development.
  • ITIL IV Foundation certification is required.
  • Strong customer orientation, multitasking skills, and effective communication.
  • Excellent time management and result-oriented approach.
  • Proficiency in German at a strong B2-C1 level.
  • English proficiency at a B2 level is a plus.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and dynamic work environment.


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