Customer Experience Specialist
6 months ago
at DigiCert
Cape Town
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.
***:
We are in the market for Customer Experience Specialist with native, bi-lingual or business proficiency in German.
As Customer Experience Specialist (German Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
**WHAT YOU WILL DO**:
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert's validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail
**WHAT YOU HAVE**:
Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in German (essential)
1+ year's experience in a customer service or similar role (advantageous)
Tertiary qualification (advantageous)
Proven track-record in evaluating and mitigating risk
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
**WHAT's IN IT FOR YOU**:
Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance
Sabbatical
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
-
Customer Experience Associate Lead
3 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
-
Customer Experience Representative
2 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Service Adviser RoleWe are seeking a highly skilled Customer Service Adviser with webchat and voice experience to join our global team at Customer Experience People SA Ltd.Key Responsibilities:Provide high-quality responses to customers, maintaining performance standards and handling high volumes of calls/chats/emails.Proactively identify...
-
Customer Service Adviser
1 month ago
Cape Town, South Africa Customer Experience People SA Ltd Full timeJob Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
-
Customer Experience Specialist
4 days ago
Cape Town, Western Cape, South Africa Merand Corbett & Associates Full timeJob Title: Customer Experience SpecialistAt Merand Corbett & Associates, we are seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales and support department, you will be responsible for ensuring customer needs are met and identifying opportunities for growth.Responsibilities:Resolve customer queries in a timely and...
-
Customer Experience Specialist
3 months ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
1 month ago
Cape Town, Western Cape, South Africa takealot Full timeJob OverviewWe are seeking a highly skilled Customer Experience Specialist to join our dynamic team in Cape Town, South Africa.Key Responsibilities:Manage inbound customer queries and provide timely support to ensure exceptional customer experience.Process purchase orders and coordinate with suppliers and distribution centers to ensure timely delivery to...
-
Customer Experience Specialist
6 months ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
7 months ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Customer Experience Specialist
7 months ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
1 month ago
Cape Town, Western Cape, South Africa MRI Software Full timeAbout UsMRI Software is a global leader in real estate software, dedicated to improving people's lives through flexible and game-changing solutions.Job OverviewThis role offers an exciting opportunity to join our team as a Customer Experience Specialist, providing exceptional support to our clients.Salary and BenefitsWe offer a competitive salary of $60,000...
-
Customer Experience Specialist
1 month ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeAbout the Role: We are seeking a highly skilled Customer Experience Specialist to join our team at Jai Search Consultancy. This individual will be responsible for delivering exceptional customer experiences via various communication channels.Main Responsibilities:• Deliver an excellent customer experience• Provide comprehensive support to customers,...
-
Customer Experience Specialists
3 weeks ago
Cape Town, Western Cape, South Africa Tower Group Full timeWe are seeking experienced Customer Experience Specialists to join Tower Group. This role is perfect for individuals who enjoy interacting with customers and providing exceptional service.Key Responsibilities:Customer Service: Provide first-line support to customers, addressing their queries and concerns related to vehicle rentals, reservations, and other...
-
Customer Experience Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Summary:WNS Global Services is seeking a Customer Experience Specialist to join our team in Claremont. This exciting opportunity requires an individual with exceptional communication skills to provide customers with a first-class service experience in a contact center environment.About the Role:We are looking for high-performance individuals who can...
-
Customer Experience Specialist
3 weeks ago
Cape Town, Western Cape, South Africa OneCart Full timeJob Title: Customer Experience Specialist - RetailThe ideal candidate will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction in a fast-paced retail environment.
-
Customer Experience Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Boldr Full timeJob SummaryWe are seeking a Customer Experience Specialist to join our team at Boldr. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring that their needs are met and exceeded.About the RoleThis is an exciting opportunity for someone who is passionate about delivering top-notch...
-
Customer Experience Specialist
2 months ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Customer Experience Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Chuma Hini Marketing Full timeWe are currently seeking a skilled Customer Experience Specialist to play a vital role in helping us achieve our vision of delivering exceptional customer service. As a key member of our sales team, you will be responsible for building strong relationships with customers, providing personalized advice, and ensuring they receive the best possible...