Client Care Coordinator

1 week ago

Cape Town, Western Cape, South Africa CareChamp Full time R120 000 per year

We're growing and looking for an amazing
Care Coordinator
to join our team from December 2025 / January 2026

If your initial submission is considered successful, we will send you a link for an online assessment to complete.

Thereafter we hopefully invite you to an in-person interview in our head office in Cape Town.

YOUR RESPONSIBILITIES

As the Customer & Champ Care Coordinator, you'll be responsible for:

  • Coordinating your allocated clients, including
  • Understanding their requirements,
  • Forming a close relationship with them,
  • Compiling weekly reports as well as weekly automated invoice generation.
  • Coordinating your allocated Care teams, including
  • Forming a close relationship with the Caregiver, Companion and Nurse Champs
  • Capturing relevant information (ongoing),
  • Schedule allocation,
  • Payouts, and
  • The submission of reports.

Remuneration
: Depending on your experience, we're offering a remuneration package from R R10 000/month basic plus an attractive commission structure ranging between R R8 000 / month. This really depends on you and your ability to manage client retainers.

Hours
: Our flexible hours schedule allows employees to start between 7am-9am. You'll be expected to work 40 hours/week and receive 15 leave days annually.

OUR REQUIREMENTS

To be considered for the role, you'll need to be:

  • Experienced doing administrative tasks,
  • Organised and detail-orientated,
  • Adept in technology and have proven experience working with different computer software and systems,
  • Confident to engage with clients over the phone and manage Care teams across the country,
  • Customer-centric, i.e. able to build and nurture relationships with potential and existing customers,
  • (Ideally) experienced in the healthcare, nursing, and/or caregiving sector*, and
  • A matriculant, and (ideally) a tertiary education graduate*.

*Bonus, i.e. not required

ABOUT US

Thanks to our platform and custom CareChamp app, we're connecting those in need of quality care with certified caregivers, registered nurses, and companions.

Here's how technology is making the lives of our caregivers, clients, and office team easier:

  • Our innovative reservation system allows us to tailor care plans to suit our clients' needs.
  • We're committed to matching our clients with the perfect caregiver. Based on their requirements, we send them online profiles—complete with video introductions—of up to 5 compatible caregivers.
  • Our systems take care of all the admin, including scheduling, payments, and automated GPS tracking of check-in and check-out times.
  • Detailed care reports help our clients stay in control and informed.
  • We also offer home care furniture and mobility aids for rental and purchase—including nationwide delivery.

We're picky when it comes to who we welcome into our family. If you consider yourself to be Capable, Honest, Attentive, Mindful, and Pioneering—the pillars of our Champ Philosophy—then we'd love for you to join our team

We provide quality care to homes throughout South Africa.

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