Event Coordinator

4 days ago

Cape Town Western Cape, South Africa Turas Hotels Full time R240 000 - R252 000 per year

Conference & Events Coordinator (Cape Town Office – Supporting UK Hotels)

Location: Cape Town, South Africa (Central Reservations Office – Turas Hotels)

Reports to: Group Revenue & Reservations Manager

Employment Type: Full-time, Permanent

About Turas Hotels

Turas Hotels is a growing collection of distinctive properties across Scotland, known for delivering warm hospitality and exceptional guest experiences. Our Central Reservations Office (CRO) in Cape Town supports the group's UK operations with professional, high-quality reservations and events coordination services.

We're seeking a detail-oriented and customer-focused Conference & Events Coordinator to join our Cape Town-based team. The role supports the planning and coordination of events held at Turas Hotels in Scotland — ensuring that every enquiry, booking, and event runs smoothly from start to finish.

Role Overview

The Events Coordinator is responsible for managing all event enquiries and ensuring the seamless coordination and delivery of weddings, conferences, funerals, training courses, and private functions across the Turas Hotels portfolio.

Working closely with hotel-based operations teams in the UK, the role ensures high standards of communication, organisation, and customer service are maintained throughout the event process.

Key Responsibilities

  • Act as the main point of contact for all event-related enquiries, including weddings, conferences, funerals, training courses, private functions, etc.
  • Respond promptly and professionally to incoming emails, phone calls, and online enquiries.
  • Meet with clients to discuss their event requirements, provide guidance on packages, menus, and options available, and conduct venue show rounds when needed.
  • Prepare and issue event contracts, ensuring all details are accurately recorded and confirmed with the client.
  • Liaise with internal departments (kitchen, front desk, housekeeping, maintenance, etc.) to communicate event details and requirements.
  • Maintain an up-to-date event schedule and ensure all relevant teams are informed of upcoming bookings.
  • Handle administrative work related to contracts, deposits, and basic event documentation.
  • Support the delivery of events on the day as required, ensuring smooth execution and guest satisfaction.
  • Provide post-event follow-up when necessary, including confirming final details or feedback.

Skills & Experience Required

  • Minimum 2–3 years' experience in event coordination, hospitality, or hotel reservations.
  • Strong organisational and administrative skills with keen attention to detail.
  • Excellent written and verbal communication skills (English essential).
  • Ability to manage multiple priorities across different time zones (SA–UK).
  • Confident using Microsoft Office and hospitality systems (Opera, Delphi, or similar).
  • A proactive, customer-service mindset and a passion for hospitality.

Job Type: Full-time

Pay: R20 000,00 - R21 000,00 per month

Work Location: In person

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