Application Support Engineer

3 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Minimum Requirements:

  • 3 Year tertiary qualification or a relevant IT qualification
  • Minimum 2 years application support engineer experience

Essential Competencies:

  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Ability to solve medium complexity problems
  • Understand and develop the support team technical competency
  • Self-motivated, proactive, taking ownership of problems until they are resolved
  • Mature person with the sense of responsibility to do after hours standby

Advantageous Competencies:

  • Good oral and written communication skills
  • Good customer relationship skills
  • Problem solving skills
  • Quick learner (short initial ramp up period)

Additional Requirements:

  • Comfortable with working in the customer domain
  • Adjust to the needs of a flexible working environment

Additional Comments:

  • Looking for an above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
  • Looking for capability to understand, assist with Incident reports

Responsibilities:

  • On line monitoring, administration and support of applications running on Windows, UNIX and Oracle based platforms
  • Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements
  • Monitor, log, investigate and resolve failures on transaction processing applications
  • Liaise with and provide assistance to customer representatives during problem resolution
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Perform scheduled daily, weekly monthly support tasks
  • Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
  • Perform proactive analysis of failures and trends on applications and data to improve service levels
  • Conduct routine maintenance, upgrades and deployment of applications
  • Provide assistance and training to BSI support team members
  • Provide application performance information and participate in periodic support compliance audits
  • Perform after hours standby support on applications running in a production environment
  • Comply with the business footprint shift requirements of the support team

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