Support Engineer

7 days ago

Cape Town, Western Cape, South Africa iLaunch Full time R90 000 - R120 000 per year

Provide technical support and troubleshooting for end-users and clients

Respond to and manage support tickets in a timely and professional manner

Diagnose, resolve, and document hardware, software, and network issues

Install, configure, and maintain system hardware, software, and peripherals

Monitor system performance, backups, and security compliance

Assist with patch management, updates, and system upgrades

Maintain accurate and up-to-date technical documentation and records

Collaborate with internal teams to resolve complex technical problems

Facilitate effective communication between users and IT teams

Stay informed of emerging technologies, tools, and industry best practices

Provide guidance and mentorship to junior team members (for senior levels)

Junior Support Engineer

NQF 4 or equivalent qualification in Information Communication Technology (ICT) or related field

Basic understanding of hardware, software, and networking fundamentals

Strong communication and problem-solving skills

Customer service–oriented with attention to detail

Mid-Level Support Engineer

NQF 6 or Degree in Information Communication Technology (ICT) or related field (Information Systems preferred)

Microsoft, Oracle, or AWS certifications (advantageous)

Minimum 3 years' experience in a Support Engineer or similar technical support role

Strong understanding of system administration, troubleshooting, and backup management

Senior Support Engineer

NQF 6 or Degree in Information Communication Technology (ICT) or related field (Information Systems preferred)

Microsoft, Oracle, or AWS certifications (advantageous)

Minimum 5 years' experience in a Support Engineer or equivalent technical role

Proven ability to diagnose and resolve complex hardware, software, and network issues

Strong knowledge of enterprise-level systems and IT best practices

Between 3 - 5 Years

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