IT Support Engineer

3 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R120 000 - R240 000 per year


Minimum requirements:

  • Relevant IT Degree/Diploma/Certification is a plus
  • Experience with Cloud Solutions, ie, AWS
  • 2+ years of proven work experience as a technical support engineer on Linux and Vtiger
  • Google workspace suite of applications administration experience
  • Experience with endpoint security
  • Good networking troubleshooting skills
  • Knowledge of computer hardware and networking systems
  • Ability to troubleshoot complex hardware and software issues
  • Familiarity with POPI and ISO 27001 certifications is a plus
  • CompTIA A+ and/or N+ a plus
  • Good time management skills
  • Good interpersonal skills
  • Excellent written and verbal communication skills
  • Good proactive, analytical and logical thinking
  • Currently based in Cape Town

Responsibilities:

  • Installing, configuring and updating Linux/Mac Laptop computer systems
  • Providing technical support on-site or remotely to a hybrid and international user base
  • Repairing hardware malfunctions, software issues, and networking problems or engaging with 3rd party vendors to perform specialised repairs
  • Supporting authentication systems such as Google Workspace and LastPass
  • Responding to IT/Cloud support requests
  • Diagnose software, networking, or hardware issues
  • Ensuring the IT infrastructure system software is up to date

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