Guest Relations

4 hours ago

Stellenbosch, Western Cape, South Africa Helderbergpersonnel Full time
Stellenbosch | Cape Winelands:  Nestled in a beautiful and well-established estate in the heart of the Cape Winelands, my client is seeking a friendly, organised, and service-driven Guest Relations & Front Office Coordinator to join its hospitality team.

While the role includes important administrative responsibilities, it is very much guest-facing and people-focused, offering exposure to multiple areas of hospitality operations in a supportive and scenic working environment.

This role is perfect for someone who enjoys working with guests, managing reservations, and supporting the smooth running of front-of-house and administrative functions within a luxury hospitality environment. You will be a key point of contact for guests and colleagues alike, ensuring clear communication, efficient coordination, and a consistently high standard of service across our Restaurant, Boutique, and Guest House.

Key Responsibilities

Guest Relations & Front Office
  • Act as the welcoming first point of contact for guests via phone, email, and in person
  • Manage reception duties, general enquiries, and internal communication
  • Maintain a strong working knowledge of the Estate, its offerings, and wine portfolio
Reservations & Coordination
  • Handle restaurant and guest house reservations, ensuring accuracy and clear communication of special requirements
  • Coordinate diaries, meetings, and delivery or collection schedules
  • Compile and circulate function sheets and reservation details for internal teams
  • Load and manage bookings and special events on Dineplan and related platforms
Hospitality Operations & Administration
  • Support daily administrative functions across Restaurant, Boutique, and Guest House operations
  • Maintain records, SOPs, and shared documentation
  • Assist with POS transactions, petty cash, cash-ups, and basic financial administration
  • Support boutique operations including stock control, ordering, pricing updates, and staff POS training
  • Coordinate guest house bookings, check-ins, check-outs, and pre-arrival preparation
Criteria & Skills Required
  • Previous experience in hospitality administration, reception, reservations, or guest relations (luxury or boutique environments advantageous)
  • Strong organisational skills with excellent attention to detail
  • Friendly, professional communication style with a genuine passion for service
  • Ability to multitask, prioritise, and remain calm in a fast-paced environment
  • Proficiency in MS Office, POS systems (Micros), and reservation platforms
  • Reliable, discreet, and confident handling sensitive or financial information
This role offers an excellent opportunity to develop a well-rounded hospitality skill set while working in a unique and picturesque setting in Stellenbosch.

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