Accommodation Reservationist

Work Amidst Nature in the Heart of the Winelands

Imagine starting your day with the sunrise over lush vineyards and the tranquillity of farm life. At Boschendal, the surroundings are not just a backdrop; they're integral to our work and our inspiration. Nestled in the heart of South Africa's golden triangle of wine country, our farm offers a unique escape from the hustle of city life. A Typical Day at Boschendal: Experience a different pace and setting of work life. Whether it's walking among the vineyards, engaging with guests, or collaborating on a new project, every day here is a blend of meaningful work and the beauty of the natural landscape.

OUR PURPOSE: Regenerating our Future & Soil

At Boschendal, our purpose is clear: to nurture the land, inspire our people, and strengthen our community. Guided by core values, we strive to offer something truly meaningful, from our regenerative practices to our dedication to artisanal craftsmanship.

Accommodation Reservationist

As a member of the Reservations Team, you will be responsible for managing and processing guest bookings efficiently and accurately. The core duties include handling reservation inquiries, confirming bookings, updating guest details, coordinating with other departments, and ensuring a seamless booking experience. You will play a crucial role in maximizing occupancy, optimizing revenue, and delivering excellent customer service. You are responsible for maintaining relationships with your agents, and direct guests to affect repeat business as well as to

ensure that the hotel is managing its inventory effectively by not letting clients hold rooms indefinitely.

Communicating guests' needs internally is key and needs to be accurate and efficiently conveyed to all departments using the hotel systems in place

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO:

• Inspire guests with an attitude of personal attention to their requests
• A commitment to a sense of urgency, immediacy and total responsiveness
• Anticipate guest needs and address them in a refreshing manner
• Demonstrate commitment to uncompromising standards of excellence
• Demonstrate a willingness to "go the extra mile" to exceed guest expectations
• To complete all given tasks in a timely manner and to adhere to operational hours as needed
• Ensure all reservations are processed accurately and efficiently and ensure that guests expectations are managed and exceeded
• The telephone is answered within 3 rings according to the prescribed criteria.
• All reservations are processed accurately and efficiently
• Different types of guests' requirements are accommodated e.g. VIP's, disabled, elderly
• Communicating of any guest-related information to all relevant departments
• All relevant details are recorded accurately e.g. payment details
• Appropriate recommendations, options and alternatives are communicated to the guest
• Confidentiality of information is always maintained
• Special Requests are communicated to relevant Departments
• Ensure accuracy of all market segments with rate codes when making reservations.
• Processing & responding to all reservations/ inquiries by telephone, E-mail, Channel manager & Third party websites – 4-hour turnaround time
• Processing of all reservations from agents, tour operators, general public and sales
• Ensure all Guest details are captured accurately – Name, Surname, Contact information, Travel dates, Payment method, Address, Preferences etc.
• Passing on accurate guest information to relevant departments
• Processing of all cancellations, revisions and information updates or changes
• On a daily basis, accurately input individual & group reservations in the PMS system
• To accurately inform all guests/agents of the hotel cancellation policy when processing reservations
• To utilize comments & profile notes to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. wine, cots, children ages pillow preference etc.
• To ensure that all relevant administration is kept updated, at all times.
• Ensure payments are allocated to reservations daily as received

QUALIFICATION AND REQUIREMENTS

• Computer literate including relevant software and experience in using a PMS system
• Min 2-year experience in a similar position
• Grade 12
• Relevant Hospitality Certificate Advantage

COMPETENCIES:

• Effective Communicator
  , open-flowing communication is important
• Must be friendly and genuinely
  interested in the business, agenda and needs of others including the company, its management, and customers
• Persuasive
  selling style
  to communicate the company's services & facilities, policies and terms and conditions
• To be able to work
  with and for others in a helping role
• To be able to lead
  by example, to be able to assist when required
• Task driven
  to ensure proper results
• Work accurately
  with figures
  Flexibility and Adaptability:
  Flexibility and adaptability to thrive in a fast-paced, dynamic environment.

Join Our Team

If you're passionate about hospitality, committed to excellence, and eager to make an impact, Boschendal offers an inspiring environment where you can grow and thrive. Explore opportunities to become part of a team that values authenticity, purpose, and creativity. Discover your path and join us in building a legacy that reflects our connection to the land, our dedication to community, and our commitment to a regenerative future.

Closing date
: 09 November 2025

Application process: Please email your updated CV to