Hotel Manager

23 hours ago

Stellenbosch, Western Cape, South Africa Circastaff Full time
Our Client is looking for a Hotel Manager to join their team

Location: Stellenbosch

Role Overview:

The Hotel Manager is responsible for ensuring the delivery of world-class service to all guests by overseeing and directing hotel teams. This role requires a strong leader capable of managing operations efficiently, upholding high service standards, and maintaining an impeccable guest experience. The ideal candidate demonstrates excellent managerial skills, a deep commitment to customer service, and the ability to create a positive and engaging environment for both guests and employees.

Main Responsibilities:
  • Ensure world-class service is consistently delivered to all guests, measured by online reputation metrics and direct guest feedback
  • Collaborate with relevant teams to implement policies, processes, and standards that directly impact guest safety, security, and preferences
  • Conduct daily checks on public areas, guest rooms, and all facilities to uphold cleanliness and service standards
  • Monitor the entire guest journey from arrival to departure, identifying opportunities for continuous improvement
  • Liaise with the Maintenance Department daily and on specific projects to ensure urgent matters are addressed promptly and timelines are met
  • Work with the Management Team to ensure all guest-related policies and standards are complete, documented, and effectively guide hotel operations
  • Oversee daily arrivals, departures, and special requests, ensuring departmental delivery of established standards
  • Lead weekly forecast planning to meet and exceed guest expectations
  • Attend daily, weekly, and monthly meetings to remain informed of team and organizational developments
  • Maintain detailed knowledge of Front Office, Housekeeping, and F&B procedures to provide ongoing evaluation and on-the-job training for team performance
  • Support the selection and onboarding of competent employees with the HR Manager to ensure high service orientation and professionalism
  • Work with Department Leaders to implement practices that support continuous development of team leaders and employees
  • Provide timely feedback and conduct probationary and performance appraisals according to required standards
  • Enforce discipline as necessary in line with the Code of Conduct
  • Mentor team members daily by providing guidance and training to support performance excellence
  • Collaborate with third-party suppliers to ensure service excellence for both the organization and guests
  • Prepare and propose the annual budget, coordinating with Finance and Procurement to ensure inventory and par stock levels support consistent service quality
  • Review Management Accounts and pre-payment statuses of bookings, alerting Reservations to potential issues or incorrect booking information in a timely manner
Experience and Skills:
  • Minimum of 5 years of Hotel Management experience within a 5-star hotel or property
  • Tertiary qualification in Hospitality or Hotel Management
  • Advanced computer skills, including proficiency with Protel and MS Office
  • Valid driver's licence
Skills and Attributes:
  • Ability to operate confidently in a fast-paced and challenging environment
  • Effective complaint handling
  • Exceptional organizational and leadership skills
  • Excellent written and verbal communication skills
  • Strategic thinking to drive operational improvements and innovation
  • Sound understanding of budgets, P&L, and forecasting
  • Highest standard of personal and professional integrity

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