Operations Controller
2 days ago
Overview
TMA Africa is seeking a proactive and detail-oriented Operations Controller to support and enhance the efficiency of our logistical operations. The ideal candidate will be responsible for coordinating daily transport activities, maintaining strong client and driver relationships, and ensuring seamless execution of collections and deliveries. This role requires excellent communication skills, the ability to perform under pressure, and a commitment to accuracy in documentation and operational processes.
Key Responsibilities
Logistics Coordination
- Coordinate with clients to schedule and arrange timely collections and deliveries.
- Communicate with drivers to ensure all logistics activities are performed accurately and on time.
- Liaise with third-party transportation carriers to resolve shipment or delivery-related issues.
Client & Driver Support
- Assist in maintaining strong client relationships by addressing and resolving logistical challenges.
- Support drivers with required trip documentation and operational guidance.
Documentation & Recordkeeping
- Prepare trip sheets, manifests, and all related logistics documentation.
- Maintain accurate records, including shipping documents, delivery confirmations, and inventory reports.
Operational Efficiency
- Identify potential disruptions, delays, or inventory shortages and escalate them to senior logistics personnel.
- Assist in implementing process improvements and new technology to enhance operational accuracy and efficiency.
- Support senior controllers with data analysis, trend identification, and improvement recommendations.
Stock & Fuel Management
- Handle onsite fuel dispensing and maintain accurate fuel and stock control records.
Qualifications
- Export/logistics experience beneficial.
- Proficiency in both Afrikaans and English (spoken and written).
- Strong attention to detail and accuracy.
Additional Requirements
- Availability to work on weekends.
- Ability to operate in a high-stress, fast-paced environment.
- Strong organizational and time-management skills.
- Effective communication and problem-solving abilities.
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