Operational Systems
2 weeks ago
THE OPPORTUNITY THAT AWAITS YOU
An exciting opportunity exists for an Operational Systems & Enablement Manager to lead and manage the suite of systems that support the day-to-day operations of a technology-driven organization. You will play a critical role in ensuring the stability, integration, and continuous optimization of platforms that enable service provisioning, activation, and customer support, delivering a seamless service experience.
This role is ideal for professionals with experience in the telecommunications or broadband industry, where operational systems are central to business performance and customer satisfaction. You will join a collaborative environment focused on innovation, process improvement, and digital enablement, working closely with network, service delivery, and customer-facing teams.
If you thrive in a role where leadership, technical expertise, and operational insight directly impact business outcomes, this opportunity is for you.
YOUR KEY RESPONSIBILITIES
- Strategy & Leadership: Develop and implement an operational systems strategy aligned with business and IT objectives. Lead a small team focused on system performance, enablement, and continuous improvement. Partner with operations, engineering, and customer service teams to ensure systems effectively support business processes and service delivery goals.
- Systems Management & Optimization: Oversee all systems supporting service provisioning, activation, fault management, and customer workflows. Ensure high availability, stability, and integrity of operational platforms. Manage configuration, change control, and release management, and maintain integrations with commercial systems.
- Enablement & Continuous Improvement: Champion system enablement to improve efficiency, accuracy, and service turnaround times. Analyse processes and recommend enhancements to streamline provisioning, activation, and support operations. Promote the use of automation, analytics, and dashboards to improve visibility and decision-making.
- Governance & Vendor Management: Manage vendor relationships, ensuring SLA compliance and roadmap alignment. Ensure systems comply with security, data governance, and regulatory requirements. Participate in budget planning and cost optimization for system-related spend.
- Team & Stakeholder Management: Lead, mentor, and develop a small team of system administrators and analysts. Foster collaboration between IT, network operations, and customer-facing teams. Communicate system performance, risks, and initiatives effectively to senior management.
OUR REQUIRED EXPERTISE
- Bachelor's degree in information systems, Computer Science, Engineering, or related field.
- 7+ years' experience managing or supporting operational systems, preferably within the telecom or technology sector.
- 3+ years in a team leadership or management role.
- Strong understanding of service provisioning, activation, and customer support processes.
- Experience with Operational Support Systems and integrations with CRM/BSS environments.
- Excellent leadership, analytical, and stakeholder management skills.
- Focused on reliability, enablement, and continuous improvement in fast-paced operational environments.
YOUR REWARD
- Salary range: R – R p.a.
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