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Receptionist & Service Control Assistant
2 weeks ago
Company Description
One Source ICT is a dynamic and innovative technology company dedicated to providing cutting-edge solutions and services in the field of Information and Communication Technology (ICT). With a strong commitment to excellence and customer satisfaction, One Source ICT delivers tailored IT solutions that empower businesses to thrive in the digital age. Whether it's network infrastructure, cybersecurity, cloud computing, or IT consulting, One Source ICT is your trusted partner for all your technology needs. Our mission is to simplify and enhance your IT experience, allowing you to focus on your business's success.
Role Description
This is a full-time on-site role located in The City Of Tshwane for a Receptionist & Service Control Assistant. The Receptionist & Service Control Assistant will be responsible for day-to-day receptionist duties including answering and directing phone calls, welcoming visitors, and managing appointments. Additionally, the role involves maintaining clerical tasks such as filing and data entry, along with providing excellent customer service and communication with clients and team members.
Key Responsibilities:
Reception Duties:
Greet and assist clients, visitors, and vendors professionally and courteously.
Manage incoming calls, emails, and messages; route them to appropriate departments.
Maintain a neat and welcoming reception area.
Handle incoming and outgoing mail and deliveries.
Service Control Duties:
Log and track service requests and tickets using our ICT service management system.
Assign tasks to technical staff and follow up to ensure timely resolution.
Maintain accurate records of service activities, client communication, and job progress.
Assist in scheduling and coordinating field service operations.
Provide regular status updates to management and clients.
What We Offer:
Competitive salary package.
Supportive team environment.
Opportunities for professional growth in the ICT sector.
How to Apply:
Interested candidates should submit their CV and a cover letter to with the subject line: "Application – Receptionist & Service Control Assistant"
