Control Centre Operator

1 week ago

Centurion, Gauteng, South Africa Bidvest Protea Coin Full time R46 812 - R300 000 per year
A Vacancy exists for a Control Centre Operator in the Critical Infrastructure Division – Vodacom based in Head Office - Centurion 
 
The suitable candidate's main responsibilities and duties include, but are not limited to, the following: 
  • Record all incidents.
  • Ensure compliance to Company's disciplinary code. 
  • Ensure that all Company/Client SOPs are followed.
  • Manage the email address adhoc request.
  • Communicate by telephone with external and internal client.
  • Manage all details/ incident on the monitoring platforms. 
  • Keep record on Excel and word documents. 
 
Preferred qualifications/attributes/skills: 
  • PSIRA- Grade A
  • Grade 12 or equivalent qualification.
  • Excellent written & verbal communication skills. 
  • Experience in the following platforms/systems will be to you advantage; CiiMs, Proof 360, Netcool, Google Earth, Synapse, Signal Tower, I-Crypto/VAMS
  • Fetch OSS.
  • Incident management.
  • Incident analysis within BTS environment. 
  • Any other alarm monitoring platform experience will be advantageous. 
  • Ability to work independently and under pressure. 
  • Clean disciplinary and criminal record.
  • Willing to undergo polygraph testing.
  • Bilingual (English and any other South African Language). 
  • Proficient in Microsoft Office package.
  • Outlook is essential.
  • Experience with Excel
  • Experience with Microsoft 
  • Ability to follow instructions.
  • Ability to capture correct information.
  • Ability to communicate clients request correctly.

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