Reception Administrator

1 week ago

Cape Town, Western Cape, South Africa Mediclinic Full time R104 000 - R312 000 per year

Mediclinic Cape Town | Cape Town | South Africa 

Closing date: 16/10/2025  

Number of positions: 1 

Recruiter name: Helena Padayachee  

Reference number:

 Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

Maintain patient confidentiality

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None 

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None 

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE
  • Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
  • Admission; Bed functions; Preparation for next day and discharge processes
  • Anatomy (including terminology)
  • Hospitals switchboard systems
  • Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
  • Patient admin programmes on the AS400 system
  • Computer literate (Microsoft Office)
  • ICD and CPT codes
  • Medical Aid Schemes and the Private healthcare environment
  • Workmans Compensation Act (WCA) processes; procedures and policies
  • Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
  • Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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