Office Administrator

Red Fox Group is a collective of three integrated but specialised divisions:

Red Fox Create

Our fabrication and industrial design studio for retail displays, brand environments, custom objects, kiosks, structures, bars and physical installations.

Red Fox Connect

Our brand identity, creative strategy, content and design division, shaping brand worlds and communication systems.

Red Fox Consult

Our commercial strategy and FMCG advisory division, focused on route-to-market, pricing, portfolio design, pack architecture and commercial clarity.

Each division works independently and collaboratively, depending on project needs. Together, we bring strategy, creativity and commercial intelligence under one roof.

We have a very strong company culture and set of values we live by, which we recommend you can learn more about by visiting our website before submitting your application. We believe that "fit", work ethic and attitude are as important as experience and qualification.

Purpose of the Role

The Reception Administrator is responsible for delivering a professional, welcoming, and efficient front-office service while providing administrative support to ensure smooth day-to-day operations of
Red Fox Create
. The role acts as the first point of contact for visitors and callers, manages reception duties, and assists with various clerical and administrative tasks.

Qualifications and Experience Qualifications and Experience

· Grade 12 / Matric (minimum requirement).

· Certificate or diploma in Office Administration (advantageous).

· years' experience in a reception or administrative role.

· Computer literacy: MS Office (Word, Excel, Outlook) essential.

· Experience in a customer-facing environment preferred.

Key Personal Attributes & Other Essential Requirements

· Professional communication and interpersonal skills

· Excellent command of written and verbal English

· Strong organisational and time-management abilities

· Customer-service oriented with a confident, friendly and positive attitude

· Attention to detail and accuracy

· Ability to multitask and work under pressure

· Well-presented, neat, and professional.

· Reliable, punctual, and trustworthy.

· Calm, patient, and able to handle difficult situations tactfully.

· Proactive and willing to assist wherever needed.

· Demonstrates high ethical standards and integrity in handling sensitive information (financial or otherwise)

Key Role Deliverables

Front Desk & Customer Service

· Welcome and assist visitors in a friendly and professional manner.

· Manage visitor sign-in procedures and issue access cards when applicable.

· Answer, screen, and direct incoming calls promptly and courteously.

· Handle general enquiries and provide accurate information to customers, clients, and staff.

· Maintain a clean, organised, and presentable reception area.

Administrative Support

· Perform general office duties including filing, scanning, photocopying, and data entry.

· Assist with the preparation of documents, correspondence, and reports.

· Manage incoming and outgoing mail and courier services.

· Monitor and order office stationery and consumables.

· Assist HR or Management with logistical arrangements for meetings, inductions, or interviews.

· Manage travel arrangements for the Senior Leadership Team

Meeting & Office Co-ordination

· Book and prepare meeting rooms (cleanliness, setup, refreshments when required).

· Maintain office noticeboards and update internal communication channels.

· Support staff with administrative queries and workflows.

Record Keeping & Compliance

· Maintain accurate visitor logs and reception records.

· Ensure company confidentiality and data protection procedures are followed.

· Support in maintaining basic compliance documentation if required (e.g., attendance registers, delivery logs).

Salary

· Market related aligned to with qualifications and experience.

About you

You thrive on belonging to a strong, diverse team with a shared vision and purpose. Work is more than just a job to you, it's one of your greatest sources of pride. You're ready to tackle any challenge with a positive attitude, and you understand how important the role of every single person is. You give the respect you believe you deserve, and your team knows they can count on you no matter how tough the going gets. You believe that what you do is part of who you are, and you do it with care and attention to detail. The people you work with are more than just your colleagues; you feel that together you form a group who supports and cares about each other. You're here to make a positive impact and a valued member of the greater team.