Training and Compliance Officer

Managed People Solutions is actively seeking a highly qualified Training and Compliance Officer to join their dynamic team. This pivotal role demands a candidate with a robust background in designing and implementing effective training programs, coupled with a keen understanding of regulatory compliance standards. This encompasses call cycle compliance, ensuring effective execution, and achieving the targeted number of calls. This role is also responsible for calling on the required customers and ensuring that the merchandising activities take place effectively and efficiently to grow company brands and visibility.

Responsibilities

• Ensure that all activities pertaining to the relief of merchandisers within certain areas are executed effectively.
• Ensure that you are adhering the vehicle SOPs around requirements and vehicle checks.
• Execution of training requirements across the regions as directed by the relevant line manager.
• Assistance on Ad hoc projects as per.
• Effective execution of all audit requirements as direct by the relevant line manager.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
• Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
• Keep shelf and back-up area (e.g. storeroom) clean, tidy, and uncluttered in accordance with housekeeping SOP.
• Execute merchandising activities as per cycle brief.
• Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Execute calls as per call cycle.
• Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI's laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.
• Collect data on competitor activity and submit feedback to line manager timeously.
• Record relevant metrics and competitor activities as per standard.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritize, demonstrate abilities to manage competing demands.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.
• Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
• Ensure the timeous submission of all required reports and documents within the time frame requested.
• Manage and take care of company assets including car, laptop, and handheld devices as per SOP.

Requirements

• Grade 12
• Diploma / Degree in Sales or Marketing
• 1-2 years Merchandising experience
• Driver's License
• Communication – Written and Verbal
• Basic Liquor knowledge
• Basic computer literacy i.e. Word, Excel, PowerPoint

Please do not apply for the position if you do not meet the requirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.