Training Manager

Job Title: Training Manager (Pan-Africa)

Reporting Relationship: Chief Operating Officer or Head of Partnerships

Supervisory Relationship: None initially; may lead training coordinators or content developers

as the function grows

Group: Partner Success / Operations

Location: Johannesburg, South Africa (with travel across Africa)

About Us

Our Client is revolutionizing African loyalty marketing via an integrated, mobile payment–driven loyalty network—offering rewards for underbanked consumers and data-driven profit for companies. As they expand across the continent, training excellence will be central to success. We are seeking an experienced and proactive Training Manager to lead the design, delivery, and scaling of training programs for both internal teams and their external partners.

Job Summary

The Training Manager (Pan-Africa) will design and deliver comprehensive training strategies that empower their staff and partner organizations. This individual will develop training materials, online modules, and onboarding programs, ensuring all partners and staff are fully equipped to deliver a consistent and high-quality customer experience. This role will focus approximately 70% on external partner training (merchant, retail, and institutional partners) and 30% on internal staff development. The Training Manager will also lead the creation of an online Training Hub with videos, modules, and certification pathways to support scalability across Africa.

Key Accountabilities

● Training Strategy & Program Development

● Partner Onboarding & Enablement

● Internal Learning & Development

● Digital Learning Platform Creation

● Continuous Improvement & Reporting

Responsibilities

External / Partner-Focused (70%)

● Design and deliver customized onboarding and training programs for new partners

across sectors (e.g., retail, fuel, telecom, banking).

● Develop training frameworks for partner staff at all levels—from leadership teams to

front-line employees.

● Map and manage training rollout plans for each partner to ensure smooth

implementation and adoption of the Training platform.

● Conduct in-person and virtual training sessions across multiple African markets.

● Build lasting relationships with partner teams to drive continued learning and

performance improvement.

● Monitor partner performance and provide refresher or advanced training as needed.

Internal / Staff-Focused (30%)

● Create a comprehensive training roadmap for all staff aligned with company growth

objectives.

● Lead onboarding sessions for new hires and ensure all departments understand the

systems, values, and processes.

● Develop competency-based learning modules for cross-functional skill development

(sales, customer success, tech, etc.).

● Work with leadership to identify internal training needs and performance gaps.

Digital Training Hub

● Build and maintain the Online Training Hub, including videos, e-learning modules and certification tracks.

● Collaborate with internal experts and designers to produce engaging, high-quality training content.

● Track user engagement and performance data to continually improve learning outcomes.

Preferred Skills & Competencies

● Excellent facilitation and presentation skills across diverse audiences.

● Strong instructional design and content development experience.

● Proven ability to manage cross-market training initiatives.

● Understanding of African business environments and partner dynamics.

● Experience using digital learning platforms (LMS) and video-based training tools.

● Ability to work independently, travel frequently, and adapt to varied partner contexts.

● Strong organizational and communication skills.

Education and Experience

● Bachelor's degree in Education, Business, Training & Development, or a related field.

● Minimum 5–7 years of experience in training, preferably within fintech, retail, or loyalty

industries.

● Demonstrated success building training programs from the ground up.

● Experience designing or managing online learning systems.

● Fluency in English required; French or Portuguese is an advantage.

What We Offer

● Competitive compensation and travel allowances.

● Opportunity to shape a Pan-African learning and enablement ecosystem.

● Professional growth in a fast-scaling fintech company.

● Flexible, collaborative, and innovative work environment.

Our Client is an equal opportunity employer committed to diversity, inclusion, and youth

empowerment across Africa.