Customer Service Associate-Pipeline
1 week ago
Job Title: Customer Service Associate
Location: Rosebank/ Sandton
About us:
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Role Overview:
We are looking for enthusiastic and empathetic Customer Service Representatives to join our
frontline support team. In this role, you will assist customers using a popular food delivery
platform, ensuring queries are resolved efficiently and interactions leave a positive impression.
Your ability to remain calm, problem-solve on the spot, and communicate clearly will be key to
your success.
Key Responsibilities
● Handle customer queries via phone, chat, and email in a courteous and timely manner
● Resolve concerns related to orders, payments, deliveries, and mobile app usage
● Communicate accurate information regarding delivery timelines, item availability, and platform promotions
● Liaise with internal stakeholders such as logistics teams and third-party partners toresolve issues
● Accurately document customer interactions and outcomes in the system
● Escalate unresolved matters with clarity and urgency, ensuring follow-through
● Proactively identify patterns or issues impacting customer satisfaction and share feedback with team leads
Required Skills & Qualifications
● Minimum of 1 year's experience in a customer service role, ideally in a high-volume
or on-demand environment (e.g. e-commerce, retail, logistics, or food delivery)
● Excellent verbal and written communication skills
● Strong problem-solving abilities and the ability to remain composed under pressure
● Tech-savvy and comfortable working across multiple digital platforms simultaneously
● A passion for helping others and delivering a great experience, even when challenges arise
● Flexibility to work shifts, including evenings, weekends, and public holidays as needed
What We Offer:
● Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
● Training: Comprehensive training programs to enhance leadership and customer service skills.
● Career Growth: Opportunities for career advancement and professional development within the
company.
● Work Environment: A supportive and collaborative work culture focused on innovation and continuous
improvement.
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