Customer Service

2 weeks ago

South Africa Marriott Hotels Resorts Full time R120 000 - R240 000 per year
Description

About Marriott International: Marriott International is a global leader in the hospitality industry, renowned for our commitment to innovation, diversity, and delivering exceptional guest experiences. Join our team and be part of a company that values your contributions and invests in your career development.

Position Summary: As a Customer Service & Call Center Agent, you will play a vital role in ensuring our guests' travel experiences start on the right note. You will handle reservation requests, changes, and cancellations efficiently while delivering exceptional customer service. Your ability to understand guest needs, provide accurate information, and use sales techniques will directly contribute to maximizing revenue and guest satisfaction.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations received via phone, fax, or email.
  • Identify guest reservation needs and recommend suitable room types and rates.
  • Verify room availability and rates; accurately input data into the reservation system.
  • Explain policies regarding guarantees, special rates, and cancellations.
  • Accommodate and document special requests with precision.
  • Answer guest inquiries about property facilities, services, and room accommodations.
  • Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable.
  • Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax.
  • Follow escalation procedures for guest concerns and ensure issues are addressed professionally.

Work Schedule:

  • 5-day workweek with occasional weekend shifts.
  • 2 days off per week.
  • All work is conducted on-site.

Requirements:

  • High school diploma or equivalent (G.E.D.).
  • Proficiency in Microsoft applications; experience with CRM systems is a plus.
  • Fluent and well-spoken English is essential.
  • Strong customer service orientation and communication skills.
  • Proficiency in telephone etiquette and clear, professional language.
  • Ability to work collaboratively in a team and maintain positive relationships.
  • Basic computer literacy and ability to learn reservation systems.

Preferred Qualifications:

  • Previous experience in a similar role is a plus but not required.
  • Familiarity with sales techniques and strategies.
  • Multilingual skills are an advantage.

Opportunities for Growth: This role offers the potential for career advancement within Marriott International and the Customer Service department.

What We Offer:

  • Competitive salary and benefits package.
  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development within Marriott International.

Working at Marriott: At Marriott International, we believe in putting people first. We are committed to creating an inclusive and welcoming workplace where every associate can thrive. Join us and be part of our journey to make every guest experience extraordinary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


  • Customer Service

    6 days ago

    South Africa ABC Worldwide Full time R200 000 - R400 000 per year

    Customer Service AdvisorJob Title: Customer Service Advisor Job level/grade: D1Location: South AfricaReports to (role): Team LeadJOB PURPOSE​​​​​​​To manage all inbound and / or outbound customer contacts. Manage all customer queries including but not limited to, billing and rate plan queries and changes, customer retention, identify up-selling...

  • Customer Service

    4 days ago

    South Africa Assist World Full time US$6 400 - US$14 800 per year

    About the Company A growing residential home services company specializing in outdoor mosquito control is seeking a long-term Customer Service & Operations Virtual Assistant. The company runs field technicians across multiple routes and prides itself on friendly service, reliability, and clear communication with customers. This role is ideal for someone who...

  • Customer Service

    2 weeks ago

    South Africa Assist World Full time R500 - R700 per year

    Looking for a detail-oriented, proactive Customer Service & Vendor Manager to support our Shopify operations, dropship vendors and customer experience. This role handles daily order monitoring, vendor coordination, and ensuring smooth fulfillment for both warehouse and dropship items. Ideal for someone with Shopify experience, strong communication skills,...

  • Customer Services Specialist

    2 days ago

    South Africa Coloplast Full time R250 000 - R500 000 per year

    Customer Services SpecialistThe Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion,...

  • Customer Service Representative

    10 hours ago

    South Africa Activate Talent Full time R3 600 000 - R7 200 000 per year

    Location: Remote Schedule: Full-time | Monday to Friday | PST Department: Customer ExperienceAbout KitschKitsch is a fast-growing, female-founded beauty & accessories brand committed to creating high-quality, sustainable, and thoughtfully designed products that bring everyday luxury to customers around the world. From heatless curling sets to hair...

  • Customer Service Executive

    6 days ago

    South Africa Sun King Full time R104 000 - R156 000 per year

    Department EasyBuy Program Management Employment Type Permanent - Full Time Location South Africa Workplace type Onsite What you would be expected to do: You might be a strong candidate if you What Sun King Offers About Sun King Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and...

  • Operations Manager, Customer Service

    4 days ago

    South Africa Sporty Group Full time R4 500 000 - R8 500 000 per year

    Sporty Group Partnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...

  • SU - Customer Service Representative

    6 days ago

    South Africa Somewhere Full time R120 000 - R240 000 per year

    The ideal candidate loves talking to people and proactively solving problems You will be responsible for making customers happy You will work remotely for a growing US based business and earn US DollarsOur clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and...

  • Customer Service Manager

    6 days ago

    Sandton, South Africa Initiate International Full time R1 200 000 - R2 400 000 per year

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...

  • Coordinator-Voice-Customer Service

    6 days ago

    South Africa EXL Full time R120 000 - R180 000 per year

    DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational...