Outbound Controller

2 days ago

Centurion, Gauteng, South Africa PTY Full time R250 000 - R400 000 per year


Description

Job title: Outbound Controller

Key accountabilities:

1. Inbound Controller

Stock Movement Oversight (Stockyard to Dealer)


• Manage daily dispatch of vehicles or stock from the stockyard to dealers in line with delivery schedules and sales orders.


• Ensure vehicles are only released post quality clearance, documentation verification, and safe loading.


• Align dispatch planning with dealer commitments and internal sales forecasts.

Transport Tracking & Turnaround Time (TAT) Monitoring


• Track all outbound vehicle shipments in real-time.


• Monitor Turnaround Time (TAT) against targets and identify performance gaps.


• Coordinate with logistics partners and transporters to ensure on-time, efficient delivery.


• Investigate delivery delays or route deviations and implement corrective actions.

Vehicle Preservation & Secondary Movements


• Ensure vehicles in stockyard storage are well-preserved (e.g., tire pressure, battery, cleanliness).


• Oversee secondary movements such as transfers to fitment centers or holding areas.


• Coordinate cleaning, cosmetic touch-ups, or minor repairs as needed before delivery.

Dealer Coordination & Escalation Handling


• Serve as the primary point of contact for dealer delivery queries and updates.


• Handle escalations related to:

o Delayed deliveries

o Vehicle condition discrepancies

o Missing items

o Provide timely updates to the sales team and dealer network on delivery status or changes.

Transit Performance & Reporting


• Maintain detailed reports on:

o Transit times

o TAT performance

o Damage claims

o Delivery success rates

o Generate and share dashboards and performance insights with operations and management teams.

Special Conversion Tracking


• Track vehicles undergoing special fitments or modifications prior to dispatch.


• Coordinate timely movement to and from conversion centers.


• Ensure conversion quality checks and documentation are completed before release to dealers.

Non-Runner Vehicle Management


• Identify non-runner vehicles (unable to self-drive).


• Arrange alternative transport methods or towing solutions.


• Coordinate technical repairs and ensure these units do not disrupt the delivery pipeline.



Requirements

Requirements:

2. System Management


• Internal System - Autocart


• Updating ENatis system as needed.


• Multiple Supplier system

3. Financial Control


• Financial Releases confirmations from Finance.

4. Customer Service


• Dealer communication and ensure the queries are closed timeously.


• Support the Customer Service Team



Work Level

Senior

Job Type

Contract

Salary

Market Related

Duration

6 - 9 Months

EE Position

No

Location

Centurion

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