NOC Manager

Lead, manage, and coordinate all NOC operations on a 24/7 basis.Oversee alarm, fault, and incident management processes across the BTS Security network.Ensure KPI performance in line with contractual obligations and service-level targets.Drive NOC staff performance through structured coaching, monitoring, and development.Coordinate system health checks,...

Key Responsibilities:Field Teams:Monitor Field Team groups for escalations and assistance requests.Collaborate with Tier 4 Engineers for advanced troubleshooting and issue resolution.Apex Support:Provide support on Apex (internal system) for tickets raised by the Customer Experience team.Address issues reported on NOC escalation groups and escalate to Tier 4...

We are looking for network guardians Are you a guardian of uptime who thrives on keeping systems running smoothly around the clock? Do you get excited about monitoring complex infrastructures, resolving critical incidents, and optimizing network performance? If you live for reliability, precision, and pushing the limits of modern network operations, we want...

**ROLE PURPOSE** Management of the alarm and request analysis, system utilization, planning and scheduling resources, dispatching, end-to-end activity management, and commercials to ensure work is executed in accordance with Engineering and/or Industry best Standards, Contractual and Service level agreements. Work in collaborations with all the departments...

Business Unit, Department, Reporting Job grade/level M6 Business Unit Converged Communication Department Commercial (NOC) Position reports to Manager: Service Centre Span of Control 10-14 Level of Engagement Internal and External Customers Core Description Supervise a team of technical officers to ensure customer service / incident management is aligned to...

**BRIEF ROLE DESCRIPTION**: The main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity...

PayScale: **63K to 100kCTC** **Currently we do not have long term incentives/ short incentives bonus based on company and individual performance.** African Male and female and Coloured Male and Female will be considered ONLY The individual should be **business focused not consumer.** They need to understand Retention end-to end from a businesss...

Role SummaryThe purpose of this role is to coordinate all FTTB 3rd Party Vendor onboarding activities, manage escalations from the Service Delivery Management (SDM) team, monitor 3rd Party Vendor performance through structured reporting, and take ownership of specific workflow steps within the Engineering/Planning process.ResponsibilitiesServe as the liaison...

In order to be considered the following is required:Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience)ServiceNow Certified System Administrator / Implementation SpecialistAWS / Azure / GCP Cloud Practitioner or Architect-level certificationScienceLogic SL1...