Member Support Assistant

16 hours ago

Centurion, Gauteng, South Africa iMasFinance Co-operative Full time R180 000 - R210 000 per year

In support of the iMasFinance transformation strategy, preference will be given to candidates from the designated groups.

Job Purpose:

Provide effective and efficient office, administrative and customer / member support services in the inbound and outbound Contact Centre at the Digital Sales Department. The position is based at the iMasFinance Centurion Office.

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Job Out:
  • Manage inbound and outbound calls to and from customers/members and provide  office administration
  • Day-to-day handling of inbound call queries and inbound email queries
  • Adhere to policies and procedures
  • Resolve complaints received and manage customer service experience
  • Maintain proper tracking of complaints
  • Provide support to members, manage office, administration and clerical duties
  • Transfer calls, take of messages timeously and in a friendly manner
  • Maintain and update office register for any items that need register
  • Ensuring office health and safety standard are maintained and treat people courteously
  • Issue paid up letters and submit for approval
  • Perform document control
  • Capture of financial transactions
  • Maintain internal and external relationships including members, colleagues and management 
  • Adhere to Credit Policies and avoid Rollbacks
  • Execute actions to mitigate risk/fraud 
  • All governance and legislative matters identified, agreed and adhered to
  • Participate in peer and team learning initiatives
  • Live the iMasFinance values
Qualifications:
  • Grade 12 with Mathematics and Accounting
  • Office Administration Certificate or equivalent
  • Credit Management or book keeping qualification is an advantage

Experience:

  • 2 years' office administration  experience 
  • 1 Year Operational Contact Centre
  • Worked in a  sales and customer service environment

Knowledge and Skills:

  • Knowledge of the financial industry & quality assurance
  • Excellent telephonic and writing skills
  • Time management
  • Organized, attention to detail, fact finding, problem solving
  • Listening skills
  • Communication skills
  • Multi-lingual including English
  • Computer literate (MS office, Outlook  & Excel)
  • Team player
  • Must be able to perform under pressure

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