Booking Coordinator

1 day ago

Cape Town, Western Cape, South Africa The Legends Agency Full time R300 000 - R450 000 per year


Booking Coordinator

Join a high-performing healthcare staffing team in a dynamic, fast-paced environment

Office-based Gardens, Cape Town | Full-time | R25,000 per month

About Our Client

Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.

The Role: Booking Coordinator

As a Booking Coordinator, you'll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.

Key Responsibilities

  • Minimum 1-2 years experience in booking, scheduling, rota management, or recruitment roles

  • Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients

  • Match staff to open shifts based on compliance, skill set, and preferences using Logezy

  • Maintain accurate shift records, confirmations, and cancellations

  • Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals

  • Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email

  • Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting

  • Manage short-notice cancellations, following escalation and 24-hour cancellation processes

  • Track performance metrics using and proactively identify booking gaps

About You

  • 1-2 years relevant experience in bookings, scheduling, rota management, or recruitment

  • Confident communicator with excellent attention to detail

  • Calm, professional, and resilient when handling high-pressure or last-minute changes

  • Proficient in digital platforms such as Excel, WhatsApp, , and ideally Logezy or similar

  • Team-focused, collaborative, and proactive in problem-solving

  • (Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals

  • (Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes


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