Broker Client Care Consultant
5 days ago
We've got a position available for a broker client care consultant
Company: King Price
Purpose of position:
Providing existing clients and brokers with exceptional service, identifying client needs, responding to client queries, and delivering royal service.
Responsibilities:
- Handling all calls and e-mails from existing clients and brokers
- Fulfilling all administrative aspects of a client's policy
- Offering and upselling additional products and giving sound financial advice
- Dealing with all queries and complaints in a competent, efficient and professional manner, and in accordance with King Price's quality standards and values
- Treating every client and broker like royalty and providing amazing service
Requirements:
- Matric / NQF4 equivalent (essential)
- RE5 and full FAIS accreditation (advantageous)
- Previous call centre experience (preferred)
- Computer literacy
Skills and Attributes:
- Excellent communication skills (verbal and written)
- Client service and sales oriented
- Attention to detail and quality oriented
- Deadline and results driven
- Ability to take initiative
- Enthusiastic and passionate about the job and the company
- Planning, administrative, and organisational skills
- Adaptable with a tolerance for stress
- Problem-solving and negotiation skills
- Displaying traits of honesty and integrity
- Ability to positively influence others and work as a team
Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.
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