Operations Manager

22 hours ago

Cape Town, Western Cape, South Africa Pedros Flame Grilled Chicken Full time R250 000 - R750 000 per year

DUTIES AND RESPONSIBILITIES:

  • Implement Operations Management Framework across the organisation
  • Support and enable the sustainability and profitability of existing and potential stakeholders
  • Expand the scope, growth, and clientele of the brand
  • Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
  • Proven ability to manage operational issues at stores
  • Proven ability to manage quality control and compliance in line with SOP
  • Ability to achieve sales and GP% target
  • People management
  • Handling all operational issues for allocated stores
  • Ensuring quality and optimal compliance with SOP
  • Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
  • Assisting Franchise partners in trouble shooting
  • Attending to customer complaints and implementing corrective action
  • Attending to weekly reports on stores
  • People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
  • Coach and develop the team

REQUIREMENTS:

  • Marketing/Business Development /Business Administration
  • Franchise/Corporate Store experience
  • GAAP/ Micros experience
  • At least 2 years' experience as a Junior Operations Manager
  • MS Office (advanced)

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