Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Tsebo Solutions Group Full time R95 000 - R195 000 per year
About Us

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people –the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER.

We are looking for a dynamic Operations Manager to lead cleaning services across multiple sites in the Western Cape Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.

Duties & Responsibilities
  • Overseeing daily cleaning operations and supervising site teams..
  • Ensuring compliance with hygiene, safety, and Tsebo quality standards
  • Managing staffing levels, recruitment, and training.
  • Monitoring performance and implementing corrective actions.
  • Conducting site audits and resolving service issues.
  • Managing budgets, stock, and equipment usage.
  • Promoting sustainable cleaning practices and reducing waste.
  • Driving innovation through new cleaning technologies and methods.
  • Building strong client relationships and responding to service needs.
  • Supporting Tsebo's values through ethical leadership and operational excellence.
  • Managing and maintaining accurate time and attendance records.
  • Ensuring compliance with scheduling, rostering, and labour cost controls.
  • Using workforce management systems to monitor attendance trends and resolve discrepancies.
  • Ensure optimal management of labour to meet operational requirements.
Skills and Competencies
  • Strong knowledge of cleaning processes and hygiene standards.
  • Ability to interpret SLAs and conduct site audits.
  • Strong MS Office skills and experience with workforce systems.
  • Basic understanding of HR procedures and labour legislation.
  • Proficiency in MS Excel and operational reporting tools.
  • Excellent organisational and time management skills.
  • Willingness to travel and work flexible hours.
Qualifications
  • Minimum Qualification: Matric / Grade 12
  • Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
  • Experience: Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage.
  • 3-5 years in cleaning operations, including team management.

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