Customer Service Officer

5 days ago

Home Based, South Africa TutorChase Full time R300 000 - R600 000 per year

Customer Service Officer (Remote)

About TutorChase

TutorChase is a leading online education company providing high-quality tutoring and video courses to students worldwide. Founded in 2019, our remote team is dedicated to helping students achieve academic excellence and reach their full potential. We combine exceptional tutors, innovative technology, and personalised support to deliver a premium learning experience.

The Role

We are seeking a Customer Service Officer to join our growing team. You will be the main point of contact for clients, ensuring that every interaction is handled with professionalism and care. Your focus will be on customer support and billing – helping clients with their accounts, resolving queries efficiently, and ensuring a smooth and positive experience throughout their time with TutorChase.

Key Responsibilities

  • Provide excellent customer service via chat, email, and phone.
  • Assist clients with scheduling, billing, and account management.
  • Maintain accurate records of client interactions and transactions.
  • Resolve customer issues promptly and effectively, escalating where appropriate.
  • Liaise with tutors and internal teams to coordinate lesson arrangements.
  • Support clients with navigating our online platform.
  • Identify and suggest process improvements to enhance service quality.

Qualifications and Skills

  • Proven experience in a customer service or administrative support role.
  • Excellent written and verbal communication skills in English.
  • Strong organisational skills and attention to detail.
  • A calm, patient, and empathetic approach to problem-solving.
  • Comfortable working with online platforms and managing data accurately.
  • Ability to work independently and manage time effectively in a remote environment.

What We Offer

  • Fully remote working environment.
  • Supportive and collaborative team culture.
  • Opportunity to contribute to a company making a real difference in education.
  • Flexible working practices and a results-focused approach.

How to Apply

If you are passionate about education and dedicated to providing outstanding customer support, we'd love to hear from you. Apply today to join our mission at TutorChase.

Job Type: Full-time

Pay: R26 000,00 per month

Work Location: Remote

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