Order Fulfilment Contacts Agent

2 days ago

Home Based, South Africa MWeb Full time R150 000 - R250 000 per year

Main Purpose of the Job:

The Customer Service Department currently has a vacancy for the Order Fulfillment Contacts Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:

  • Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
  • Manage administrative processes with regards to hardware distribution to Mweb clients
  • Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
  • Assist with customer escalations and resolutions.

Skills and Competencies:

  • Meticulous attention to detail
  • Pro-activity and initiative
  • Judgment/Problem Solving skills
  • Excellent customer service orientation
  • Good Communication and interpersonal skills
  • Able to meet deadlines
  • Excellent telephonic etiquette
  • Ability to work independently and in a team
  • Fluent in English

Requirements

Qualifications:

  • Minimum 1 minimum years administration in contact centre or customer query environment
  • Matric or tertiary qualification
  • Competent in MS Office packages, particularly MS Excel and Outlook

Experience

  • Working knowledge of sales back end processes a must
  • Knowledge of the ISP industry and products advantageous
  • Knowledge of MS Office
  • Database and capturing experience preferred

Benefits

  • We are a Fully Remote work environment

o That's right No need to go into the office You can work from just about anywhere

o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you'd like a change of scenery from time to time.

  • We Kit you out

o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding We also provide you with Connectivity – FOR FREE

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