New Customer Onboarding Specialist

About Intouch Tech

Intouch Tech is a fast-growing Managed Service Provider (MSP) based in Aldershot, UK, delivering innovative IT, Cyber security, and connectivity solutions to businesses across diverse industries. Our passionate team is dedicated to a customer-first approach, empowering clients to achieve success through cutting-edge technology. We foster a collaborative, high-energy environment where every team member is supported to excel and grow in their career.

Position Overview:

We are looking for a highly organised and proactive Customer On-boarding Specialist to join our remote team. You'll play a key role in supporting the successful delivery of client projects by handling a wide variety of provisioning tasks. You will work closely with our Head of Projects to ensure smooth customer onboarding and project delivery. This role is ideal for someone who enjoys problem-solving, clear communication, and keeping projects running on time.

Role Overview

Position: New Customer On-boarding Specialist

Location: Remote

Working hours: Monday to Friday, 09:00 – 17:00

Contract type: Full-time

Salary: Competitive, based on experience

Reports to: Head of Projects

Key Responsibilities:

· Procurement & Logistics; order hardware (e.g. laptops, phones, routers, network equipment) from approved suppliers.

· Connectivity Provisioning; order and manage broadband installations via multiple suppliers (BT, Sky, Vodafone, etc.). Liaise with providers to ensure smooth delivery and installation

· Number Porting& new number allocation;

o Manage the porting of client numbers from legacy providers (LCP) to new services

o Coordinate LOA (Letter of Authority) signatures with clients

o Submit port requests via our suppliers and monitor progress

o Communicate port statuses, amendments, and outcomes to internal/external stakeholders

o Order and manage new VOIP UK& international number

· Stakeholder Communication; maintain regular liaison with the Head of Projects:

o Communicate with customers via phone and email to explain processes and next steps.

o Liaise with suppliers and internal teams to ensure deadlines are met.

o Escalate issues and keep stakeholders updated on project progress.

Skills & Experience

Essential:

· Previous experience in a coordination, provisioning, or administrative role

· Highly organised with strong attention to detail

· Confident communicator with excellent written and verbal skills

· Comfortable using task or CRM systems to manage workloads

· Ability to multitask and prioritise effectively in a remote working environment

· Excellent communication, interpersonal and customer service skills

· Proficiency with Microsoft Office applications

· Ability to work independently and as part of a team

· Attention to detail and accuracy

· Adaptability and flexibility to changing work demands

Desirable:

· Familiarity with VOIP systems, number porting, and UK telecoms providers

· Experience working in a reseller or channel-based service environment

· Understanding of connectivity products (broadband, leased lines, SIP, etc.)

Benefits:

· Fully remote role with flexibility and autonomy

· Training and support from our experienced team.

· Opportunities to grow within a fast-expanding IT and telecoms business.

· Competitive salary (DOE) and benefits.

Contact

To apply, please reply to this ad with your CV/Resume

Job Type: Full-time

Pay: R18 000,00 - R25 000,00 per month

Application Question(s):

• Do you have a fast and reliable internet connection?
• Do you have a quiet and professional work-from-home setup?
• Are you fluent in English with a relatively neutral accent?

Experience:

• Technical Customer On-boarding: 2 years (Required)

Work Location: Remote