Customer Success Manager

1 week ago

Home Based, South Africa RemodelBoom Full time R50 000 - R70 000 per year

About the Company

RemodelBoom is the #1 revenue-sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win-win for everyone. Join us, and you'll be part of a fast-paced, high-energy team that values results, mentorship, and growth.

Who You Are

  • A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
  • A clear and confident communicator - able to articulate ideas, instructions, and feedback in a way that's easy for others to understand.
  • An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort.
  • A structured thinker - you don't skip steps, you're comfortable working within a repeatable process, and you thrive when operating in a well-defined framework.
  • Organised and excellent with time management - you can juggle multiple priorities without letting details slip, always meeting deadlines and keeping work on track.
  • A team player. You love giving and receiving feedback and learning and growing as a team.
  • Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency.

What You'll Do

  • Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom.
  • Build relationships with our clients and develop deep empathy for their workflows and requirements.
  • Make sure your client's campaigns are all running smoothly and fixing problems independently.
  • Measure and communicate impact through personalized looms and calls with the client.

What we'd like

  • Previous full-time experience working in US time zones is required. Please do not apply if you have never worked US-timezone hours before.
  • Experience in customer success management, account management, project management, or operations.
  • Excellent communication skills.
  • You can move, think, act, and learn extremely fast.
  • You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.
  • Experience with CRMs - familiarity with tools like GoHighLevel or Close is a strong plus.

Working Hours (Important)

Since we're based in the US, you'll be working US hours.

That means Monday - Friday 8am MT to 4pm MT, which is 5pm to 1am South African time.

If you can't make that work, please don't apply.

Compensation + Benefits

  • R50,000 - R70,000 per month ZAR
  • Fully remote
  • Online games night every Thursday
  • AirBnB company retreats (Cape Town this year)

Job Type: Full-time

Pay: R50 000,00 - R70 000,00 per month

Application Question(s):

  • Do you have prior full-time work experience in US time zones?
  • Have you worked with SaaS platforms before? If yes, which platforms?
  • Do you have more than 1 year of full-time remote work experience?
  • Are you interested in a permanent, long-term position with full-time commitment?
  • What is your LinkedIn URL?

Work Location: Remote

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