Client Delivery Manager – Grant Development Services

Join Our Team as a Client Delivery Manager – Grant Development Services (GDS)

Are you passionate about helping nonprofits grow their impact?

Metasoft Systems Inc., a leading philanthropic technology and consulting company, is expanding its Grant Development Services (GDS) division and seeking a Client Delivery Manager to oversee client engagements, manage timelines, and ensure exceptional delivery quality across a global remote team.

About Us

Metasoft Systems Inc. is a Canadian company founded in 1988 that provides funding-information, data, and consulting services to nonprofit organizations across North America.

Its flagship platform, FoundationSearch, helps nonprofits identify, cultivate, and secure grants from foundations and corporate funders.

The GDS division is Metasoft's professional consulting arm, delivering feasibility studies, funder outreach, and grant-writing support to nonprofits in education, healthcare, social services, environment, and the arts.

Position Overview

Reporting to the Vice President of Grant Development Services - the Client Delivery Manager plays a dual role — overseeing the client relationship and ensuring that all projects are delivered on time, within scope, and to the highest professional standard. This position is central to coordinating multiple client engagements, aligning internal teams, and maintaining GDS's reputation for excellence in delivery.

The ideal candidate combines strong project management discipline with excellent communication and client engagement skills, thriving in a fast-paced, fully remote consulting environment.

Key Responsibilities

• Manage end-to-end timelines and deliverables for active client engagements.
• Coordinate research, writing, and quality-assurance teams to maintain delivery standards.
• Serve as the main point of contact for clients, ensuring clear communication and strong engagement throughout each project.
• Conduct milestone reviews and oversee post-engagement feedback processes.
• Prepare and maintain reports on project progress, performance, and client outcomes.
• Support internal scheduling, onboarding, and workflow improvements across the team.

Qualifications

• Proven experience in client or project management within consulting or nonprofit environments (experience valued over formal credentials).
• Bachelor's degree preferred but not required; equivalent professional experience will be fully considered.
• Strong client engagement and relationship management skills.
• Excellent writing, reporting, and organizational abilities.
• Demonstrated success in managing multiple client engagements simultaneously and meeting deadlines.
• Team player with strong interpersonal and problem-solving skills.
• Reliable self-starter who performs well independently in remote settings.

Remote Work & Home Office Requirements

• Full professional home office setup including:
• Stable high-speed internet connection.
• Reliable backup power supply (inverter, UPS, or generator).
• Dual-monitor setup and headset for efficient multitasking and communication.
• Dedicated, quiet workspace suitable for client Zoom meetings.
• Familiarity with cloud-based collaboration and document-sharing tools.

Why Join Metasoft?

• Work remotely with flexible hours aligned to North American time zones.
• Contribute to meaningful projects that help nonprofits secure vital funding.
• Be part of a collaborative, high-performing global team.
• Access professional development opportunities within a growing division.

Job Type: Full-time, Remote

Location: Home-based

Compensation: Competitive, based on experience

Ready to Make a Difference?

Submit your résumé and brief cover letter outlining your experience and interest in nonprofit client management.

Join a mission-driven company that empowers organizations to achieve lasting social impact.

Job Type: Temporary

Contract length: 36 months

Pay: R24 000,00 - R35 000,00 per month

Work Location: Remote