Customer Service Advisor

1 week ago

Home Based, South Africa Ecomnova Full time R144 000 - R180 000 per year

Would you like to work as part of a friendly team who are committed to making our customers happy? Then we'd love to hear from you. We're an ecommerce business who sell something that brings genuine joy to people through our websites, including ).

The team helps customers on our key contact channels of email, live chat and social media, as well as over the phone. They solve problems, provide advice and try to help wherever they can. They are responsible for maintaining our reputation for excellence. They care about our customers and it shows.

The business is based in the UK, but our customer service team work remotely in South Africa.

We are looking for someone experienced in working in customer service in an ecommerce environment but who will take an active interest in how the customer experience can be improved. We want team members who don't just carry out tasks but want to know why the tasks are necessary, and to be confident in suggesting ways we can offer better customer service.

Experience of dealing with UK consumers is essential.

We have one long-term position available, but will also need additional temporary team members to see us through our peak periods of Christmas, Valentines Day and Mothers Day. In the past we have offered long term roles to temporary team members. We are also recruiting for someone for our merchadising team so please highlight these skills in your application.

Team members will be contracted through their own limited company.

Key Responsibilities

  • Taking inbound contacts from people who need your help
  • Making outbound calls to update people on any stock and delivery issues and to put their minds at ease that it will be resolved
  • Investigating customer issues and suggesting solutions
  • Liaising with suppliers
  • Listening to customers and suggesting improvements to the customer experience
  • Suggesting and managing business improvement projects
  • Ad hoc customer service projects using skills such as data analysis
  • Projects using skills such as data analysis

Requirements

  • Two years experience in customer service in an eCommerce B2C environment
  • Experience working with UK consumers
  • Well organised and strong attention to details
  • Confidence to communicate ideas to all levels of the business
  • Enthusiasm and optimistic attitude
  • Excellent problem solving skills

Job Type: Full-time

Pay: R12 000,00 - R15 000,00 per month

Experience:

  • email/chat based customer : 2 years (Required)
  • working with UK-based customers: 1 year (Preferred)

Work Location: Remote

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