Key Accounts Coordinator

1 week ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time R250 000 - R500 000 per year

Listing reference: 022528

Listing status: Online

Apply by: 11 November 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Pharmaceutic

Location: Cape Town

Contract: Permanent

Remuneration: Market related

EE position: Yes

About our company

Clicks Group

Introduction

To support the Industry Relations(Medical Aid) Team with the management, the overall administration and the coordination of service provider agreements and/or arrangements for the Group.

Job description

Job Objectives

  • To track, manage and resolve any and all queries regarding service provision, aligned to agreements/ arrangements, with the appropriate internal and external stakeholders in a timely and professional manner.
  • To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in delivery of our service provider agreements, including IT, Audit, Legal,Finance (Debtors) and Operations as well as the Healthcare Team.
  • To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/ arrangements, etc.
  • To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to co-ordinate ad-hoc analysis, as required.
  • To provide accurate and timely research results on funder benefits and changes to industry/scheme rules/benefits. Working with the KAMs to identify commercial opportunities in the Clicks environment.
  • To assist the KAM and Exec with relationship building and relationship management activities (eg.) presence at meetings, presentations, wellness days, scheduled events through communication (files updates etc.)
  • To assist the marketing team with the coordination of marketing, communications and events that are aligned with the service provider agreeemtents/arrangements and increased commercial activities.

Minimum requirements

Qualifications and Experience:

  • Matric (Essential)
  • Diploma in Healthcare care or related (Desirable)
  • Min 3-4 years corporate work experience
  • 2-3 years Customer Relations experience/Corporate B2B Service – excluding call centre, account management. (Essential)
  • 1-2 years solid administration experience (Essential)
    1-2 years Health Care and/or Retail related work experience (Desirable)

Skills, Abilities and Job Related Knowledge:

  • Knowledge of Medical Aids in SA (Desirable)
  • Knowledge of Pharmacy Retail (Desirable)
  • Time Management
  • Computer Literacy - Microsoft office (Advance Excel)
  • Planning & Organising and attention to detail
  • Communication and Relationship Management Skills
  • Analytical Skills
  • Entrepreneurial skills (Identifying commercial opportunities)
  • Marketing Skills
  • Service Delivery/Desire to Deliver/ Customer Focus

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