Key Accounts Coordinator I

2 weeks ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time R120 000 - R180 000 per year

Listing reference: 022487

Listing status: Online

Apply by: 8 November 2025

Position summary

Industry: FMCG & Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

We are currently looking to appoint a Key Accounts Coordinator I for our distribution department. The successful candidate will report to the Key Accounts Manager I and will be based at United Pharmaceutical Distributors either at UPD Cape Town/Lea Glen branch.

Job description

Job Purpose:

To provide administration support to the distribution accounts manager and distribution clients.

Key Performance Areas:

· To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.

  • To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).
  • To liaise, co-ordinate and follow up on special customer deliveries.
  • To generate, compile and distribute reports and distribution stats when required.
  • To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
  • To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
  • To manage day to day adhoc requests from clients (including invoices, POD's)
  • To attend, capture and circulate minutes at client and other meetings as and when requested.
  • Responsible for daily, weekly and monthly office routine.
  • First point of contact with client and customer.
  • Responsible for internal and external visibility across all reports.
  • Management of exceptions due to non-process or non-delivery of orders.
  • Responsible for the resolution of client and customer administration.
  • Compile KPI reports in conjunction with External KAM.
  • Ability to influence internal SLA and client requirements.

Skills:

  • Communication skills (verbal and written)
  • Presentation skills
  • Relating and networking skills
  • Analytical skills
  • Planning and organising (prioritisation skills)
  • Problem solving skills
  • Customer service management MS office
  • Excel and analytical skill

Knowledge:

  • Knowledge of service excellence and customer principles
  • Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
  • Knowledge of IT systems

Personal Competencies:

  • Writing and Reporting
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Analysing
  • Presenting and Communicating Information
  • Adhering to Principles and Values
  • Planning and Organising
  • Ability to work under pressure and respond to requests timeously

Minimum requirements

Minimum Education & Qualification:

  • Matric
  • Post matric certificate/qualification in administration/customer care (desirable)

Minimum Job Related Experience:

  • 2 – 3 years' experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

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