Global Key Accounts Coordinator

2 days ago

Cape Town, Western Cape, South Africa IFF Full time US$80 000 - US$100 000 per year

Job Summary

Global Key Accounts Coordinator
Are you looking for a role where your expertise can make a real difference?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

Global Key Account Coordinator will serve as the operational and administrative backbone for the Global Key Accounts and the Commercial team, ensuring seamless execution of internal processes, customer deliverables, and cross-functional collaboration. This role demands a proactive, detail-oriented professional who thrives in fast-paced environments and is committed to driving commercial excellence customer satisfaction and sustainable pipeline growth.

The role is based in Cape Town, South Africa in an onsite capacity.

Where you will make a difference

  • Act as the central coordination point for GKA and Commercial team support needs.
  • Manage internal workflows: new product codes creation, pricing updates, sample requests and tracking, documentation requests.
  • Supports during preparations of customer presentations, trade show materials, sales reports and dashboards.
  • Maintains accurate data in CRM and sales systems.
  • Liaise with cross-functional teams (Supply Chain, Regulatory, Marketing, Customer Services) to ensure timely execution of deliverables.
  • Track KPIs and assist in monitoring sales targets.
  • Identify and implement process improvements for enhanced efficiency.
  • Champion customer-centric practices to strengthen relationships and deliver tailored solutions.

What makes you the right fit

  • Diploma or Bachelor's in Business Administration, Sales, or related field.
  • 7+ years in sales coordination, commercial support, or administration.
  • Experience in the Food industry and B2B customer management.
  • Experience working with GKA. 
  • Proficient in Microsoft Excel and PowerPoint; CRM experience preferred.
  • Strong grasp of pricing, margin analysis, and forecasting.
  • Passion for product development, consumer insights, and market trends.

How would you stand out?

  • Exceptional organizational and time management skills.
  • Strong interpersonal and communication abilities.
  • High attention to detail and accuracy.
  • Proactive, adaptable, and solution driven.
  • Collaborative mindset with global team experience.
  • Creative thinker with project management capabilities.
  • Ability to work independently and in a team-oriented environment. 
  • Customer centric with B2B management experience
  • May be required to travel from time to time with the Commercial teams for project support.

Why Choose us?

  • Join a global leader in food innovation and ingredient solutions.
  • Access opportunities for learning, career advancement, and personal growth.
  • Enjoy competitive compensation and benefits designed to support your well-being.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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