Admin Broker

2 weeks ago

Johannesburg, Gauteng, South Africa FNB South Africa Full time R520 480 - R650 000 per year

Job Description
To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

Responsibilities

  • Achieve net profit growth for business.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
  • Manage existing clients and grow portfolio through making contact and generating leads.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • Control the effective service for settlements in the business through insurance claims.
  • Provide sales support efficiencies and services in order to ensure retention of clients.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Gather and distribute relevant business information.
  • Manage own development to increase own competencies.

Additional Requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

  • Must have experience in Commercial and Personal Lines
  • Short-term insurance experience
  • RE Certificate
  • DOFA statement – dated not longer than 3 months
  • Copies of qualifications completed
  • Product specific training
  • Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024.

Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.

Post
FNB

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*
20/12/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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