Admin Broker

1 week ago

Johannesburg, South Africa FNB South Africa Full time

Admin Broker – FNB South Africa Job Description – To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within agreed service level agreements. Responsibilities Achieve net profit growth for business. Manage costs/expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members. Manage existing clients and grow portfolio through making contact and generating leads. Resolve all customer queries efficiently and within agreed timelines. Maintain expert knowledge on specific products, pricing, application procedures, processing and timelines to drive and achieve relevant sales targets. Control effective service for settlements in the business through insurance claims. Provide sales support efficiencies and services to ensure retention of clients. Provision of an efficient administration service through careful and timely planning, reporting and updating of all related information. Comply with governance in terms of legislative and audit requirements. Gather and distribute relevant business information. Manage own development to increase own competencies. Additional Requirements In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. Must have experience in Commercial and Personal Lines. Short‑term insurance experience. RE Certificate. DOFA statement—dated not longer than 3 months. Copies of qualifications completed. Product‑specific training. Certificates for CPD hours completed for the 3‑year cycle (e.g., 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024). Job Details Applications will be accepted until 25 December 2025 . The process aligns with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information; it will remain confidential unless required by law. EEO Statement We are an equal‑opportunity employer and encourage qualified applicants of all backgrounds to apply. #J-18808-Ljbffr

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