Case Management

1 week ago

Johannesburg, Gauteng, South Africa Affinity International Full time R900 000 - R1 200 000 per year
About the Role

We are seeking a driven, detail-oriented, and highly organized Team Leader to oversee a case management team within the healthcare and insurance space. The ideal candidate is proactive, strategic, and accountable, with proven experience managing people and processes in case management, healthcare administration, or insurance operations.

This leader will be responsible for ensuring cases move forward accurately and on time, guiding the team, and serving as the key point of escalation for clients and stakeholders.

Key Responsibilities
  • Lead, supervise, and mentor a team of case managers and support staff.
  • Oversee the full case management process from intake to resolution ensuring accuracy, compliance, and efficiency.
  • Act as the main escalation point for clients, clinics, and insurance providers.
  • Establish clear workflows, priorities, and performance standards for the team.
  • Conduct quality checks to ensure meticulous handling of cases and documentation.
  • Report regularly to management on team performance, case progress, and client satisfaction.
  • Train and develop staff to strengthen process knowledge and case handling.
Qualifications & Experience
  • 5+ years experience in healthcare administration, medical case management, insurance verification, or clinic operations.
  • 2+ years in a leadership/supervisory role with responsibility for team performance.
  • Strong knowledge of case management systems, insurance processes, and compliance requirements.
  • Proven ability to think strategically, solve problems, and make sound decisions under pressure.
  • Exceptional attention to detail and organizational skills.
    Excellent communication skills confident, professional, and client-facing.
Ideal Candidate
  • Meticulous and proactive, with a natural ability to spot gaps and ensure follow-through.
  • Balances hands-on involvement with strategic leadership.
  • Motivates others while holding them accountable.
  • Thrives in a structured environment and ensures nothing falls through the cracks.

Why Join

  • Lead a growing, high-impact healthcare/insurance operations team.
  • Opportunity to shape workflows and establish best practices.
  • Clear growth path into senior operations or client management roles.

  • Operations & Case Management Supervisor (Healthcare/Insurance)

    1 week ago

    Johannesburg, Gauteng, South Africa Affinity International Full time R900 000 - R1 200 000 per year

    About the RoleWe are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.Beyond process oversight,...

  • Senior Officer: Hospital Case Management x3

    1 week ago

    Johannesburg, Gauteng, South Africa Road Accident Fund Full time R400 000 - R700 000 per year

    Division: 3300Reference No: 6038Location:Johannesburg, Gauteng, ZAEmployment Type: PermanentDisability (EE targeted role): NoT.A.S.K Grade: 12Job Posting Salary: R579,259.00Job Posting End Date: 21 Oct 2025The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate...

  • Account Manager – CASE

    1 day ago

    Johannesburg, Gauteng, South Africa SOLEVO Full time R300 000 - R500 000 per year

    Who are we?SOLEVO is a leading distributor of chemicals and inputs for specific industrial and agricultural segments in Africa. SOLEVO assists African farmers and Industries succeed by providing them with a full range of fertilizers, seeds, crop protection products and industrial chemicals they need with a guaranteed quality and good value. With over 75...

  • Business Development Consultant

    3 days ago

    Johannesburg, Gauteng, South Africa Improvement Acuity Management Full time R120 000 - R180 000 per year

    VACANCY: Business Development ConsultantLocation:JohannesburgContract:1-Year Contract (Renewable)Reference:IAM/BDC/2025-01Department:Business Development OperationsABOUT IAMIAM is a South African process improvement and engineering firm that delivers measurable efficiency gains across multiple industries. We combine engineering fundamentals, Lean principles,...

  • Mobile Device Administrator

    3 days ago

    Johannesburg, Gauteng, South Africa Sapientis Talent Management Full time R250 000 - R500 000 per year

    A leading B2B tech devices firm is urgently seeking an experienced MDM administrator. You will provide MDM expertise by assisting the Technology Operations Manager in configuring, administering, and provisioning mobile devices. The ideal candidate will have a strong technical mobile device configuration background with hands-on experience with SureMDM,...

  • Manager Speak-Up

    1 week ago

    Johannesburg, Gauteng, South Africa Globe 24-7 Full time R1 200 000 - R2 400 000 per year

    Manager Speak-Up & Investigations The Company Our client operates as a globally diversified gold mining organization with a broad portfolio of high-quality assets, projects, and exploration ventures across 10 countries and four continents. The company strategically pursues opportunities in complementary minerals where it can capitalize on its established...

  • Manager: Speak-up

    1 week ago

    Johannesburg, Gauteng, South Africa AngloGold Ashanti North America Full time R1 200 000 - R2 400 000 per year

    AngloGold Ashanti Holdings PlcIncorporated in the Isle of ManRegistration Number 001177VRegistered as an Overseas Company in the United KingdomUK Company Number FC034822Registered OfficeThird Floor5, Hobhouse CourtSuffolk StreetLondon SW1Y 4HHUnited KingdomTel: Fax: Website: AngloGold Ashanti ("AGA"), a leading global mining company, boasts a vibrant and...

  • Manager: Speak-up

    1 week ago

    Johannesburg, Gauteng, South Africa AngloGold Ashanti Full time R1 200 000 - R2 400 000 per year

    AngloGold Ashanti Holdings PlcIncorporated in the Isle of ManRegistration Number 001177VRegistered as an Overseas Company in the United KingdomUK Company Number FC034822Registered Office:Third Floor5, Hobhouse CourtSuffolk StreetLondon SW1Y 4HHUnited KingdomTel: Fax: Website: AngloGold Ashanti ("AGA"), a leading global mining company, boasts a vibrant and...

  • Client Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Parvana Full time R1 200 000 - R2 400 000 per year

    Job DescriptionAbout our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support...

  • Client Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Parvana Full time R900 000 - R1 200 000 per year

    Job DescriptionAbout our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support...