Client Services Manager
6 days ago
About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.
What you will be doing:
- Collaborate closely with stakeholders to deeply understand their business needs.
- Facilitate discussions to elicit and validate requirements for process changes.
- Translate business processes into clear and specific software requirements.
- Thoroughly document requirements, test cases, and scenarios to ensure clarity and accuracy.
- Relevant tertiary degree or equivalent experience.
- 2+ years' experience in a similar role.
- Experience with the following:
- Writing requirements specifications for information systems.
- Manual and automated regression testing.
- End to end experience of the development lifecycle, including testing and training.
- Familiar with UML terminology specifically relating to use-cases and activity diagrams.
- Proven experience interacting directly with end users.
- J107051
Requirements
Financial services, culture, Agile, innovation, stakeholders, business needs, requirements, documentation, test cases, experience, regression testing, development lifecycle, UML, end users
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