Client Services Manager
5 days ago
About our client:
Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.
What you will be doing:
- Analysing customer business needs through liaising with stakeholders to elicit, discuss, communicate and validate requirements for changes to business processes.
- Understanding business process management and business requirements of the customers and translating them to specific software requirements.
- Documenting requirements, as well as corresponding test cases and scenarios.
- Relevant tertiary degree or equivalent experience.
- 3+ years' experience in a similar role.
- Experience with writing requirements specifications for information systems, manual and automated regression testing as well as lending application systems.
- End to end experience of the development lifecycle, including testing and training.
- Familiar with UML terminology specifically relating to use-cases and activity diagrams.
- Proven experience interacting directly with end users.
- J107052
Requirements
Financial services, culture, Agile, business needs, software requirements, documentation, testing, lending, development lifecycle, UML, end users
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