Claims Administrator
4 days ago
We are in the search for a Junior to Intermediate Claim Administrator with experience with household electrical claims. The preferred applicant must have a strong customer background.
Responsibilities
The primary responsibility of this role is to manage the end-to-end appliance claims process, starting with immediate client contact upon claim receipt. This involves conducting virtual troubleshooting to identify the cause of the breakdown, providing clients with repair options, timeframes, and applicable warranty information, and ensuring strict adherence to all policy limitations, waiting periods, and exclusions. Claims must be accurately processed on the Smarthome repair system when a repair appointment is scheduled, and technicians must be appointed for physical assessment when necessary. Furthermore, the specialist is responsible for proactively conducting timely follow-ups, resolving all customer queries, and consistently meeting and maintaining required performance levels (KPIs) and monthly Average Turn Around Time (ATT) targets, along with any other ad hoc duties requested by management.
Qualifications
Matric
Electrical repairs will be an advantage.
RE 5 will be an advantage
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